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Technical Account Strategist

Technical Account Strategist

Stripe

8 - 12 years

0 Lacs

karnataka

Posted:1 month ago| Platform: Shine logo

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Skills Required

sql queries data analysis presentation skills time management attention to detail business sense

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Technical Account Strategist at Stripe, you will be responsible for handling operational, technical, and administrative tasks to support customer-facing Technical Account Managers (TAMs). Your role will involve efficiently resolving lower-complexity technical issues, performing account configurations, and managing crucial back-office workflows. By doing so, you will enable frontline and scaled TAM teams to focus on strategic client relationships and bespoke technical challenges. Key Responsibilities: - Scope, build, and execute processes for front-line TAMs, continuously evaluating opportunities to drive efficiency and scale. - Monitor account health of Stripe customers, supporting the enhancement of tooling for scalability. - Act as a trusted product advisor by creating high-quality deliverables to enhance the value users gain from Stripe products. - Identify opportunities to automate and scale processes related to TAM, collaborating with Engineering and Product Management teams. - Identify and surface opportunities for product or feature expansion to ensure Stripe customers" success. Qualifications Required: - Minimum 8 years of experience, ideally in operations analysis, technical account management, or similar roles. - Proven ability to build and modify SQL queries. - Strong business acumen and the ability to understand the drivers and strategies of users" businesses. - Experience in producing high-quality deliverables with a strong emphasis on attention to detail. - Strong analytical skills and the ability to navigate data and people to find answers. - Strong operating rigor, including organizational and time management skills. - Strong business presence and presentation skills. - Ability to work effectively with a wide range of people, both internally and externally, including collaborating with a team of sales and services peers. - Motivation and flexibility to thrive in a high-growth, dynamic environment. (Note: The additional details about the company provided in the job description have been omitted in this summary.),

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Stripe

Software Development

South San Francisco California

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Technical Account Strategist