Job
Description
Job Title:Technical Account Manager (TAM) - Database as a Service (DBaaS) Location: Bangalore/Hyderabad Job Type: Full-Time About the Company: Tessell Inc is a leading provider of Database as a Service (DBaaS) solutions, offering scalable, secure, and high-performance database management services to businesses worldwide. We are committed to delivering exceptional customer experiences and innovative solutions that empower our clients to achieve their business goals. Job Summary: We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our team. The TAM will serve as the primary technical liaison between our company and our DBaaS customers, ensuring the successful adoption, implementation, and optimization of our database solutions. The ideal candidate will have a strong technical background in database management, excellent communication skills, and a passion for delivering outstanding customer service. Key Responsibilities: 1. Customer Relationship Management: - Build and maintain strong, long-lasting relationships with key customer stakeholders. - Act as the primary point of contact for technical issues, escalations, and strategic discussions. - Conduct regular business reviews to assess customer satisfaction, identify opportunities for improvement, and ensure alignment with customer goals. 2. Technical Expertise: - Provide expert guidance on the implementation, configuration, and optimization of DBaaS solutions. - Troubleshoot and resolve complex technical issues related to database performance, scalability, and security. - Collaborate with internal engineering and support teams to ensure timely resolution of customer issues. 3. Solution Adoption and Optimization: - Work closely with customers to ensure successful onboarding and adoption of DBaaS solutions. - Identify opportunities to optimize database performance, reduce costs, and improve overall efficiency. - Provide training and enablement sessions to help customers maximize the value of our DBaaS offerings. 4. Product Feedback and Advocacy: -Gather customer feedback and communicate insights to the product development team to inform future enhancements. - Advocate for customer needs and priorities within the company to drive product improvements and innovation. 5. Strategic Planning: - Develop and execute account plans that align with customer objectives and drive long-term success. - Identify opportunities for upselling and cross-selling additional services and solutions. - Monitor customer health metrics and proactively address potential risks or challenges. Mandatory Skills - Proven experience as a Technical Account Manager, Solutions Architect, or similar role in a technology-driven environment. - Strong technical expertise in database management systems (e.g., MySQL, PostgreSQL, MongoDB, Oracle, etc.). - Experience with cloud-based database solutions and familiarity with major cloud platforms (e.g., AWS, Azure, Google Cloud). - Excellent problem-solving skills and the ability to troubleshoot complex technical issues. - Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. - Customer-focused mindset with a commitment to delivering exceptional service. - Ability to manage multiple customer accounts and prioritize tasks effectively. - Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Database Administrator, etc.) are a plus.
