Tech Support Eng-I

Role Overview: Join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure. As a system administrator in a Linux environment, you will contribute to incident resolution & escalation, complete technical tasks for systems across multiple regions, and use your technical knowledge to solve complex problems within agreed SLA/OLA. This role requires working in a 24x7 environment with rotating shifts and weeks off. Key Responsibilities: - Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation. - Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center. - Solve/escalate issues within agreed SLA/OLA. - Prioritize incident tickets and document all pertinent incident information as per defined guidelines. Qualifications Required: - Competent in working as a system administrator in a Linux environment. - 2-4 years of relevant experience. - Basic knowledge about Application Support/PAAS/IAAS/SAAS. - Basic knowledge of Linux/Unix Administration/Active Batch/SQL & Oracle Databases/Networking. - Basic knowledge about Cloud computing/AWS Platform. - Basic knowledge of scripting. - Excellent verbal and written communication skills. - Ability to work well under pressure following defined processes. - RHCSA/RHCE certification/ITIL certifications are desirable. (Note: Additional details about the company were not provided in the job description.),