Team Member-Service-Loan Against Shares-Regional sales

Key Responsibilities and Duties:

• Customer Interaction: Greeting customers, answering inquiries, providing information about products or services, and addressing customer concerns.
• Problem Solving: Identifying and resolving customer issues, escalating complex problems to supervisors when necessary, and finding solutions to ensure customer satisfaction.
• Order Taking and Processing: Accurately taking customer orders, processing payments, and ensuring orders are fulfilled efficiently.
• Service Delivery: Providing excellent service, maintaining a clean and organized work area, and ensuring a positive customer experience.
• Product Knowledge: Developing a strong understanding of products and services to effectively assist customers and make recommendations.
• Teamwork: Collaborating with other team members to achieve common goals, sharing information, and supporting each other in delivering excellent service.
• Following Procedures: Adhering to company policies and procedures, including safety and health regulations, and maintaining professionalism.
• Maintaining Records: Documenting customer interactions, processing transactions, and maintaining accurate records.