Team Manger

Job Description: BPO Team Leader

Company: KAC Ventures

Location: Kalamassery

Industry: Telecommunications (Clients: Etisalat, etc.)

Working Hours: 11:00 AM to 8:00 PM

Salary: ₹25,000 - ₹30,000 (Based on Experience)

Role Overview:

KAC Ventures is seeking a dynamic and results-driven BPO Team Leader to lead and manage a team of tele callers working for leading telecommunication companies like Etisalat. The ideal candidate will have a strong background in sales, marketing, and team management, with a focus on meeting and exceeding targets.

Key Responsibilities:

· Team Management:

o Supervise, mentor, and motivate tele callers to achieve daily, weekly, and monthly sales and service targets.

o Monitor team performance and provide regular feedback to ensure continuous improvement.

· Target Achievement:

o Strategize and implement effective plans to meet sales and marketing goals under pressure.

o Ensure team members meet individual and collective performance metrics.

· Communication & Training:

o Conduct regular team meetings to address challenges, share updates, and motivate the team.

o Train team members in product knowledge, customer handling, and effective sales techniques.

· Operational Oversight:

o Manage day-to-day operations, ensuring smooth workflow and resolving issues promptly.

o Prepare and present performance reports to management.

· Customer Focus:

o Ensure excellent customer experience while addressing queries and concerns efficiently.

Qualifications & Skills:

· Experience: 2+ years in sales, marketing, or team management in a BPO/telecommunications setting.

· Skills:

o Strong leadership and team-handling skills.

o Target-driven mind-set with the ability to perform under pressure.

o Excellent communication skills in English; fluency in Hindi is an added advantage.

o Proficient in sales techniques and customer relationship management.

o Ms excel proficiency is preferred

What We Offer:

· Competitive salary based on experience (₹25,000 - ₹30,000).

· Opportunity to work with leading telecommunication brands.

· Professional growth in a dynamic and challenging environment.

Join our team and lead the way to success!

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

• How many years of team leading or team management experience do you have in sales/BPO?
• Are you proficient in Microsoft Excel (reports, MIS, team performance tracking)?
• Are you comfortable working from our office location in Kalamassery, Koch?

Work Location: In person