Team Leader(BPO Sales)

FRANKFINN AVIATION SERVICES PRIVATE LIMITED JOB DESCRIPTION Job Title Team Leader Function Call Centre Job Location Plot No -21A, near Genpact Building, Sector 18, Gurugram, Sarhol, Haryana 122015 Working time 6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed off Minimum Education Graduate Work Experience 2 Years - 8 Years Minimum 2yrs on paper experience in mandate. Gender Female/ Male Industry Exposure Required Can communicate in Hindi and English both. Experience in Outbound Tele Sales/lead generation. Lead Generation process. Outbound Tele sales exposure is preferable. Must have worked on dialler. Should be having atleast 2 years on paper experience as a Team Leader Job Role Communicates information in a timely, accurate and understood manner to all sales team members. Track and accurately update operational performance files for Sales Agents on a weekly basis. Manage and drive sales team target and performance. Dive sales teams’ performance on systems and all metrics in accordance with the contractual obligation Ensure regular feedback is given to Sales Agents with regards to action plans that have been set. Salary Up to 40K

Key Responsibilities:

Handle a team of 30–35 associates in outbound BPO sales

Drive performance through delegvation, motivation, and training

Prepare sales reports, dashboards, productivity trackers & conversion metrics

Manage multi-channel B2C processes (calls, chats, emails)

Monitor shrinkage, attrition & team KPIs effectively

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• B2C SALES: 2 years (Preferred)
• TEAM LEAD: 2 years (Required)
• Outbound sales: 2 years (Required)

Language:

• English (Preferred)

Location:

• Gurugram, Haryana (Required)

Work Location: In person