Team Leader (Collection Team)

1 - 3 years

1 - 2 Lacs

Posted:None| Platform: Naukri logo

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Skills Required

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Lead and manage a team of collection agents to meet recovery targets
  • Monitor daily performance and provide coaching and feedback
  • Develop and implement strategies to improve collection efficiency
  • Handle escalated customer issues and resolve disputes professionally
  • Ensure compliance with company policies and legal regulations
  • Conduct regular training sessions to enhance team skills
  • Prepare and present performance reports to senior management
  • Collaborate with other departments to streamline processes.

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