Team Lead - Sales Operations (OTC)

The Team Lead - OTC at Bunge in Mohali, Punjab, India will be responsible for full operational control and end-to-end contract entry and order management activities. You will oversee a team of 3 to 5 individuals and be accountable for talent acquisition, talent optimization, and talent retention processes. Your role involves managing workload distribution to deliver Global KPIs of Customer Service COE effectively. You must have a comprehensive understanding of Commodity value chains to redefine operational models when necessary. Your main accountabilities include: 1. Team Management: - Monitor daily contract entry and issuance to meet Global KPIs. - Provide domain knowledge to the team and resolve critical issues. - Implement well-defined control processes, SOPs, and KPIs. - Lead the team in operational activities and communication with stakeholders. - Conduct succession planning, identify training needs, and develop resources. - Monitor team performance to ensure prompt resolution of customer issues. - Act as an escalation point for complex customer issues and track performance for KPIs. - Perform Month End Checks for the team and ensure timely resolution of accounting queries. - Prepare monthly reports, manage work allocation, and ensure compliance with statutory requirements. - Identify process improvements and handle exceptions effectively. In addition, you will: - Lead or identify Lean or Six Sigma projects for process improvements. - Make data-driven decisions, prioritize customer satisfaction, and gain insight into the global strategy. - Collaborate effectively, communicate proactively, and continuously develop yourself. - Solve problems, take initiative, and manage work efficiently in challenging situations. - Possess relevant experience in Customer Service & Order to Cash, with proficiency in Microsoft Office and BI/Reporting tools. - Hold a regular B.Com/MBA/M.Com degree with 6-8 years of experience in service delivery for order to cash functions. Bunge, a global leader in oilseed and grain products, offers sustainable solutions to consumers worldwide. As a Team Lead at Bunge, you will contribute to the company's mission of feeding and fueling a growing world while ensuring operational excellence in the OTC domain.,