Team lead Operations US Healthcare

Key responsibilities

Team and workflow management: Supervise and guide team members, ensure smooth workflow, and improve process efficiency.

Clinician and patient coordination: Manage clinician inquiries, organize visit schedules, and handle patient-related coordination.

Compliance and authorizations: Ensure all operations comply with regulations and manage necessary authorizations.

Performance management: Support performance management of team members and conduct training.

Process and systems expertise: Maintain a strong knowledge of US healthcare processes, such as end-to-end revenue cycle management (RCM), physician and hospital billing, and denials.

Cross-functional collaboration: Actively engage with clients, other departments, and stakeholders to ensure smooth operations.

Reporting and analysis: Monitor and report on operational goals and performance.

Qualifications and skills

Experience in US healthcare operations.

Strong knowledge of US healthcare processes, including RCM. Atleast 2 years as operation lead.

Experience with physician and hospital billing, AR, denials, verification, and charge entry.

Excellent communication, coordination, and people management skills.

Ability to motivate, mentor, and provide guidance to a team.