The validation of the evolutions and bug fixings of the airnav X application in its complete ecosystem (Online, Full Online, Intranet, Standalone) in the frame of the Tech Data deliveries,
in a 2nd step, supporting the customers community in regards of Incidents or questions (TechRequest).

He/She would also participate in the support analysis of the airnav X application.

MAIN ACTIVITIES

The job holder main activities are described here below:

airnav X User Acceptance Test (UAT)
Managing the test activities in coordination with airnavX Business Application Owners and in case by case with other entities: UAT Coordination team, Project Leaders, Product Leaders, to manage:

Dataset availability for tests campaigns execution
Validation environment test accounts availability when required
Tests execution (Functional tests and non-regression tests)
Defects opening and tracking during the test campaign
Update & maintainability of non-regression test-scripts based application evolution over the time.
Participation in the relevant meeting along the test and deployment process.

Supporting airnav X Customers Community

Ensure in-service support of airnav X solutions
Support and follow up in service issues raised by customers
Contribute to customer escalation resolutions in collaboration with all relevant stakeholders
Manage Customer escalation in coordination with Support Operations central team

PERSONAL PROFILE

Educational Qualifications:

Qualified engineer preferably graduate.

Technical & professional skills:

Customer Services organization knowledge
SGML & XML knowledge
General IT environment know-how & IT development experience
Project management

Behavioural skills:

Well-organized and rigorous
High autonomy
Advanced English
Good coordination and relational skills
Good communication skills, oral and written
Good reporting skills
Proactive mindset
Customer minded

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