TAS Operations Analyst, NCT

Your key responsibilities
• Ensure accurate and timely delivery of services to clients (Primary Issuance & Post Issuances, CLOs, reconciliations, review of US Mortgage documents)
• Deliver daily assigned productivity target meeting the required quality
• Interface with the clients / agents / custodians for resolution vide client calls / emails.
• Assist in creating proper backups through adequate cross training within the department
• Responsible for managing productivity, accuracy and timeliness as per benchmark requirements
• Escalate all issues properly to the appropriate level to avoid any adverse impact on the business
• Generating reports in order to obtain periodic information on the inquiries received
• Always adhere to KOP and KPI guidelines, and comply with internal policies and audit and regulatory requirements.
• Assist with various projects, analysis, release testing, automation, process improvement/re-engineering measures and other initiatives of the group.
• Communicate with peers, leads, managers and other stakeholders to coordinate operational processing within agreed timeframes.
• Actively listen to teammates' ideas and suggestions, and always be willing to help them achieve teams shared goals.

Your skills and experience

• Analyst (0-3 years), Senior Analyst (3-7 years) preferably in Banking / Finance Service Industry/Loan Servicing/US Mortgage
• Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing & Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage.
• Good written & verbal communication skills.
• MS Office skills (especially MS excel)
• Ability to provide high transaction productivity and high level of attention to detail.
• Flexibility to work in shifts.