Tally Support Coordinator

Job description for Support Coordiantor

Job Responsibilities

• Handle inbound calls from Customers from various locations in TN/Madurai on technical queries and other issues on Tally Prime and give them the right solutions
• Maintain log of the calls handled- Remote/telephonic for the day and share with the team head and team members.
• Maintain the quality of customer support in the least turnaround time with minimal escalations on calls.
• All calls made to be updated in the CRM and needs to maintain the quality of the regular support calls
• Manage and execute lead generation activities
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents

Job Specification:

• Looking only Commerce Graduates
• Must have knowledge as well as Experience in Tally Prime
• Experience in same as added advantage
• Preferred Female candidates only