Job
Description
Realize your potential by joining the leading performance-driven advertising company! As a T2 Technical Support Engineer on the Support team, you'll play a key role in troubleshooting and resolving complex technical issues for Account Managers, Sales teams, and end advertisers. You'll work directly with global clients, supporting them with high-level technical solutions and ensuring the optimal performance of Taboola's SaaS products. If you're passionate about problem-solving, customer satisfaction, and working in a dynamic environment, this is the perfect role for you! **Key Responsibilities:** - Troubleshoot complex issues related to digital advertising metrics using system logs and data analysis tools. - Take end-to-end ownership of investigative cases, ensuring timely resolutions within service agreement levels. - Collaborate with internal teams (1st and 3rd level support, Product, R&D) to improve processes and address technical challenges. - Engage with advertisers directly, understand their issues, provide solutions, and ensure customer satisfaction. - Generate detailed reports and insights, offer data-driven solutions to enhance customer experience. - Provide ongoing support and drive continuous improvement across teams and processes. **Qualifications Required:** - Extensive experience in the AdTech industry with a deep understanding of its ecosystem and trends. - Proficiency in programmatic advertising concepts and workflows. - Advanced SQL skills with the ability to write complex queries for data extraction, analysis, and troubleshooting. - Advanced troubleshooting skills to quickly diagnose, isolate, and resolve highly complex technical issues. - Advanced technical orientation and understanding, including familiarity with architectural design and flows, relations between frontend and backend services, and the ability to read code. - Experience with APIs and RESTful services for integration and troubleshooting. - Knowledge of data analysis tools such as Kusto, Grafana, Big Query, and Kibana. - Strong problem-solving skills to quickly diagnose and resolve complex issues. - Fluent English communication skills (both verbal and written) along with the ability to manage customer interactions professionally. **Additional Company Details:** Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi, and others use Taboola's technology to grow audience and revenue, enabling Taboola to offer unique data, specialized algorithms, and unmatched scale. If you're ready to realize your potential, submit your CV by clicking the Apply button below. Taboola is an equal opportunity employer that values diversity in all forms and is committed to creating an inclusive environment for all employees based on qualifications, merit, and business need.,
