T2 Technical Support Engineer

As a T2 Technical Support Engineer at the leading performance-driven advertising company, you will play a crucial role in troubleshooting and resolving complex technical issues for Account Managers, Sales teams, and end advertisers. You will directly support global clients with high-level technical solutions, ensuring the optimal performance of Taboola's SaaS products. If you are passionate about problem-solving, customer satisfaction, and thrive in a dynamic environment, this role is perfect for you! **Key Responsibilities:** - Troubleshoot complex issues related to digital advertising metrics using system logs and data analysis tools. - Take end-to-end ownership of investigative cases, ensuring timely resolutions within service agreement levels. - Collaborate with internal teams (1st and 3rd level support, Product, R&D) to improve processes and address technical challenges. - Engage with advertisers directly, understand their issues, provide solutions, and ensure customer satisfaction. - Generate detailed reports and insights, offering data-driven solutions to enhance customer experience. - Provide ongoing support and drive continuous improvement across teams and processes. **Qualifications Required:** - Extensive experience in the AdTech industry with a deep understanding of its ecosystem and trends. - Proficiency in programmatic advertising concepts and workflows. - Advanced SQL skills with the ability to write complex queries for data extraction, analysis, and troubleshooting. - Advanced troubleshooting skills to quickly diagnose, isolate, and resolve highly complex technical issues. - Advanced technical orientation and understanding, including familiarity with architectural design and flows. - Experience with APIs and RESTful services for integration and troubleshooting. - Knowledge of data analysis tools such as Kusto, Grafana, Big Query, and Kibana. - Strong problem-solving skills to diagnose and resolve complex issues. - Fluent English communication skills (both verbal and written) to manage customer interactions professionally. **Additional Details about Taboola:** At Taboola, employees are empowered to realize their full potential while growing and learning from smart and talented individuals. The company values diversity and is committed to creating an inclusive environment for all employees. Taboola's Founder and CEO, Adam Singolda, emphasizes the importance of company culture, stating, "You can copy anything from another business but you can't copy a company's culture." If you have a background in Digital Advertising (DB360, Google Analytics, GTM, etc.) and experience in collaborating with diverse teams in a multinational organization, it's a bonus! Taboola offers competitive health and medical coverage, opportunities for career development and growth, and the chance to work with cutting-edge SaaS tools and technologies. If you are ready to realize your potential, don't hesitate to click the Apply button and submit your CV.,