Systems Support Analyst

You will be working as a Systems Support Analyst at Milliman, where you will provide technical system support to internal business users in accordance with EB Admin Service Level Agreements. Your responsibilities will include: - Facilitating timely, open, and clear communications regarding system issues, enhancements, meetings, announcements, and posted documentation. - Managing data and reporting, such as queries, data loading, and data manipulation. - Troubleshooting and resolving hardware, software, and connectivity problems, including client FTP sites. - Selecting among authorized procedures and seeking assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. - Identifying redundant support processes and developing tools for automation. - Maintaining current documentation, documenting system problems and resolutions for future reference, and documenting support processes and procedures. To excel in this role, you should have the following skills and experience: - Technology Skills: Basic Microsoft SQL Query knowledge, Windows Server, IIS, and Networking. - Communication Skills: Ability to communicate effectively, both orally and in writing. - Organizational Skills: Must be able to multitask in a challenging, rapidly changing environment requiring constant decision-making. - Education: Bachelor's degree in any field or equivalent combination of experience and education. - Continuing Education: Keep current on all relevant trends in employee benefits and application development through conferences, magazines, books, and internet research. Willing to pursue exams with the American Society of Pension Professionals & Actuaries (ASPPA). - Important Qualities: Compatibility with Milliman Professionals, Effective dealing with Clients, Sensitive to Quality, Communication Skills, Flexibility, and Detail Oriented. This role at Milliman will provide you with an opportunity to work with a diverse team of professionals and contribute to critical and complex issues faced by companies worldwide.,