Systems Engineer - IT Service Management

• Education BE is preferred
• 2 3 years of relevant IT experience
• Candidates should be able to work on Desktops Laptops servers and networks
• Should be experienced in day to day IT support with respect to managing endpoints desktops laptops IP Phones
• Should have Good knowledge in implementation administration of servers
• Knowledge on Active Directory Services DHCP DNS
• Basic administration of LAN infrastructure switches firewall routers
• Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents

Key Responsibilities:

• Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests
• Candidate should be aware of different tools used for capacity management availability managements
• Experience in Asset management and various IT reports
• Should be flexible to work in different shift timings and coordinate with different teams across geographies

Preferred Skills: