Systems Analyst 3-IT

Key Responsibilities: Perform impact analysis on database and configuration changes. Subject matter expert in Support tooling and processes Expansive solution knowledge that crosses multiple solution teams Alignment to organization or venue wide inititiatives and projects Guide clients through current workflows, upgrades, system changes, and enhancements. Resolve complex issues in a timely manner, mentor new associates and provide SME advice. Comprehensive understanding of Millennium foundation, build, and integration points Should have working knowledge on CCL (Cerner Command Language), Discern Explorer, Discern Visual Developer, and Olympus. Perform complex troubleshooting investigations, document notes, and knowledge articles. This role/position will play a key role, in providing quicker resolution to the requests logged by our International Customers. Sr. Solution Architect will not just guide our Oracle Health Customers on solution and workflow improvement but will also steer the Production Support Team and enable them to adhere to Organizational KRs such as Responsiveness KPI, adhering to the SLA contract and Customer satisfaction for our Oracle Health Client. This position would be supporting Pharmacy product/solution of Oracle Health for our International Customers.