System Reliability Engineer

As a Support Engineer with experience in maintaining and supporting solutions in a Cloud based environment (GCP or AWS), you will be responsible for ensuring the smooth operation of monitoring tools such as ELK, Dynamiter, Cloud watch, Cloud logging, Cloud Monitoring, New Relic. Your primary focus will be to implement and maintain monitoring and self-healing strategies to proactively prevent production incidents. You will also be required to conduct root cause analysis of production issues and design on call and escalation processes. In addition, you will participate in the design and implementation of serviceability solutions for monitoring and alerting, as well as debugging production issues across services and levels of the stack. Collaborating closely with the platform engineering team, you will help establish and improve production support approaches and participate in defining SLIs and SLOs to demonstrate efficiency and value to business partners. Your responsibilities will also include interacting and testing APIs, participating in Out-of-business-hour deployments and support on rotation with team members, and being familiar with agile development techniques. L3 Support experience is considered an asset for this role. In return, we offer competitive salaries, comprehensive health benefits, flexible work hours, remote work options, professional development and training opportunities, and a supportive and inclusive work environment.,