System Engineer - L2

1.0 - 3.0 years

4.0 - 7.0 Lacs P.A.

Mumbai

Posted:5 hours ago| Platform: Naukri logo

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Skills Required

Technical SupportSystem Engineeringcitrix vdiVMwarewindows system administrationremote supportvpnDNStroubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support.

Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

6906 Jobs

    Key People

  • Thierry Delaporte

    CEO & Managing Director
  • Jatin Dalal

    Chief Financial Officer

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