System Administrator

Role & responsibilities

• Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system.
• Install, configure, and troubleshoot hardware and software on desktops, laptops, and peripherals.
• Maintain and manage user accounts through Active Directory, Office 365, and other platforms.
• Provide remote and in-person technical support for Windows and Mac operating systems.
• Monitor and manage service requests and incidents using tools like ServiceNow, Jira, or similar.
• Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN).
• Support mobile device management and basic printer/scanner setup. • Document issues and resolutions in the knowledge base and maintain IT documentation.
• Ensure compliance with company security policies, antivirus updates, and patch management.
• Assist in IT asset inventory and procurement processes.
• Escalate unresolved issues to L2/L3 teams or vendors as necessary.

Preferred candidate profile

Graduate

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation.

• Experience in supporting hybrid/cloud environments (Office 365, Azure AD). • Familiarity with SCCM, Intune, or other deployment tools.