System Administrator

Location: Trichy

Experience: 2+ Years

Shift timing: 7 pm to 4 am IST

Roles & Responsibilities

• Windows Desktop Support
  • Install, configure, and troubleshoot Windows operating systems (Windows 10/11). • Provide end-user support for hardware, software, printers, and peripheral devices. • Manage user accounts, profiles, and access rights through Active Directory. • Perform regular system updates, security patching, and antivirus monitoring. • Handle desktop imaging, software deployment, and asset inventory management. • Ensure timely resolution of technical issues via remote and onsite support.
• Application Support
  • Install, configure, and troubleshoot business and productivity applications. • Monitor application performance and resolve user-reported issues. • Coordinate with vendors or developers for application-related escalations. • Maintain documentation of recurring issues and their resolutions. • Provide training and support to users on application functionalities.
• Google Workspace (Mail Server)
  • Manage Google Workspace accounts, groups, and organizational units. • Troubleshoot Gmail-related issues including mail flow, filters, and spam. • Configure and maintain DNS records (SPF, DKIM, DMARC) for email authentication. • Manage Drive, Calendar, and other Workspace services for end users. • Perform mailbox backup, data migration, and recovery when required.
• Microsoft Exchange Mail Server
  • Manage Exchange Online and on-premises mailboxes and distribution lists. • Troubleshoot Outlook connectivity, synchronization, and mail delivery issues. • Configure MX, SPF, and DKIM records to ensure secure and reliable email delivery. • Perform mailbox migrations, backup, and recovery as needed. • Monitor server health, mail queues, and overall email performance.
• AWS Cloud (Basic Knowledge or Ready to Learn)
  • Familiar with AWS Management Console and basic cloud services (EC2, S3, IAM). • Support infrastructure hosted on AWS by coordinating with the cloud team. • Monitor and manage user access permissions via IAM policies. • Assist in troubleshooting connectivity between on-premises systems and AWS. • Understand concepts of cloud backups, snapshots, and resource management.

Added Advantage:
• Knowledge in Linux and Ubuntu operating systems, including installation, configuration, and basic troubleshooting.