System Administrator (Contract for 6 Months)

Key responsibilities:

Technical Support:

o Provide end-to-end IT support for employees via remote channels (phone, email, chat, remote desktop tools).

o Diagnose and resolve technical issues related to hardware, software, operating systems, and IT applications.

o Troubleshoot and resolve connectivity problems, device malfunctions, operating system issues, and application errors remotely.

o Address user queries and concerns promptly and professionally to ensure minimal disruption to business operations.

Issue Resolution & Troubleshooting:

o Utilize remote tools (e.g., Zoho Assist, TeamViewer, AnyDesk, or proprietary software) to access and troubleshoot users' computers and systems.

o Provide solutions for various technical issues, such as slow systems, application errors, network connectivity, and security vulnerabilities.

System and Software Support:

o Install, configure, and support operating systems, software applications, andhardware peripherals remotely.

o Provide assistance with system updates, patches, and software upgrades toensure all systems remain secure and up-to-date.

Documentation & Reporting:

o Document support tickets and their resolutions in the ticketing system to ensureaccurate tracking of issues and responses.

o Maintain detailed records of interactions, support cases, and troubleshooting steps for future reference and continuous improvement.

o Report recurring issues and potential areas for improvement to the IT Support Manager to address system-wide challenges.

Collaboration with IT Teams:30 December 2024

o Collaborate with other IT teams (e.g., network, infrastructure, security) to resolve complex issues and ensure seamless operation of IT systems.

o Work with vendors or third-party service providers for escalated support,including hardware repairs and advanced software troubleshooting.

System Monitoring & Maintenance:

o Proactively monitor user systems for performance issues and potential problems,using remote monitoring tools.

o Assist with software updates, patches, and system backups to ensure optimalperformance and security.

Skills & Qualifications:

Technical Skills:

o Strong knowledge of operating systems (Windows and macOS) and commondesktop applications (e.g., MS Office, Adobe products, etc.).

o Experience with remote desktop support tools (e.g., Zoho Assist, TeamViewer,AnyDesk, Remote Desktop Protocol).

o Proficiency in troubleshooting hardware, software, and networking issues remotely.o Familiarity with networking concepts such as IP addressing, VPNs, DNS, DHCP,and Wi-Fi configuration.

o Knowledge of cloud-based systems (e.g., Microsoft 365, Zoho, Dropbox) and SaaS applications.

Soft Skills:

o Strong communication skills, with the ability to explain complex technical concepts to non-technical users in a clear and concise manner.

o Excellent problem-solving and analytical skills.

o Customer-focused approach with a passion for delivering outstanding service.

o Self-motivated with the ability to work independently, manage priorities, and meet deadlines.

o Strong attention to detail and commitment to accuracy in documenting technical issues and resolutions.

Experience:

o Proven experience in a remote IT support or help desk role.

o Experience with common remote troubleshooting tools and techniques.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 4 years (Preferred)

Work Location: In person