Description
SVP General Manager, GCCSyneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.Discover what our 29,000 employees, across 110 countries already know.
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives we're able to create a place where everyone feels like they belong.
Job Responsibilities
Job Summary
The General Manager, Global Capability Centers, is a senior enterprise leader responsible for driving the company's global GCC strategy, with full operational leadership of the country GCC. This role ensures the global network of capability centers delivers enterprise value through operational excellence, talent scalability, and aligned capabilities. The role defines center roles, guide capability development (e.g., automation, SG&A, clinical, etc.), and leads transformation initiatives that improve cost, performance, and delivery impact. Partners closely with senior leaders across HR, Finance, Operations, and Business Units to ensure GCCs are fully integrated into enterprise execution and positioned for long-term growth. Setsthe vision and executes a strategy to reshape shared services bringing a commercial mindset to service delivery redesigning core processes, defining the workforce of the future, adopting agile at scale, evolving the operating model with the businesses and technology organization to cement a stronger partnership orientation and, importantly, transforming the culture to become more nimble, collaborative,results oriented and customer-focused. Builds a strong leadership team through strategic recruitment and talent development with clear career paths, establishing a solid reputation and relationships within the ecosystem, and ensuring the successful integration of new resources being. Drives innovation by optimizing the current platform, manages the country budget effectively, fosters cross-functionalcollaboration, and develops infrastructure in center hubs.
Core Responsibilities
- Global GCC Strategy: Develops and leads a unified strategy across all global capability centersdefining hub roles, optimizing footprints, and aligning talent, cost, and capability to business needs.
- Country GCC Leadership: Provides full operational and strategic leadership for the country GCC, ensuring excellence across operations, shared services, and operational excellence teams.
- Regional Oversight & Integration: Maintains strategic oversight of the Global GCC's and partner closely with leaders in LATAM, EMEA, and APAC to support ne work integration and performance.
- Workforce Optimization: Acts as a key voice in shaping global workforce strategybalancing scale, cost, and skill alignment while informing decisions on FTE mix, contractor usage, and location-based delivery models.
- Transformation & Enablement: Owns right-shoring, capability development, and digital enablement for GCCsestablishing and growing these critical hubswhile driving strategic alignment, automation, and advanced analytics adoption across the broader global GCC networkto unlock capacity, elevate service quality, and future-proof operations.
- Stakeholder Leadership: Influences global executives and engages with regional regulators and partners to advance site performance, regulatory compliance, and business enablement.
- Leadership & Culture: Builds a high-performance, globally integrated leadership bench across hubs while fostering high performance, agile, and accountable teams.
- Collaborating and Influencing: Identifies all necessary stakeholders and connects with them to gain support or agreement. Negotiates with a genuine give-and-take approach that takes all parties perspectives into account. Takes advantage of opportunities to build strategic relationships to achieve a specific outcome. Engages others in open dialogue and adapts own influence approach to different stakeholders in ways that address their interests or concerns. Anticipates emerging or potential conflicts among all stakeholders and takes steps to pre-empt them
- Acting Strategically: Creates a 2-3-year roadmap or blueprint to implement the enterprise strategy in own area. Identifies and prioritizes the most critical future factors to consider in making decisions. Makes plans to address changes or trends in the externa. landscape (i.e. competitors, clients, and market segments) that affect own business or area. Develops plans that consider the impact beyond own area, location, function, or market
- Leading People: Identifies and leverages individual strengths and potential within the team. Engages the team in discussions around the longer-term strategy and how they can contribute. Delegates significant responsibilities and decision-making authority to team members, providing guidance. Gives team members ownership within their areas of responsibility, setting clear expectations and checking in as needed. Enables team success by removing barriers and providing resources. Invites the team to recommend ways to solve problems, discuss challenging
issues, or generate new ideas
Qualifications
Education Requirements
Min/Preferred Education Level Description
Minimum 4 Year / Bachelors DegreeIn related field
Additional Qualifications
Preferred Graduate Degree MBA strongly preferred
- Progressive global leadership experience in shared services, global capability centers (GCC), global business services (GBS), or multinational operationswith a proven track record of enterprise impact.
- Direct experience leading and scaling major international hubs, ideally with full operational responsibility in India and strategic oversight or partnership experience in Eastern Europe (e.g., Serbia) and other global regions.
- High cultural fluency and global mindset, with demonstrated success operating across diverse geographies and time zones.
- Expertise in enterprise transformation including right-shoring, workforce optimization, and capability build-outs (e.g., automation, clinical delivery, SG&A functions).
- Strong cross-functional leadership skills, with experience partnering across HR, Finance, Technology, and Business Units to align strategy and execution.
- Proven ability to influence senior executives and drive alignment across complex, matrixed environments.
Critical Skills
- Charismatic, entrepreneurial, and independent (able to think creatively and out of the box to solve issues and/or improve the business)
- Strong interpersonal and stakeholder management skills; active listener
- Low ego; high emotional quotient
- Strong intellectual intensity and horsepower
- Good analytical skills
- Deploys a versatile range of influencing styles.
- Incredible passion to innovate and understand how customers and markets will evolve.
- Excellent team player that is able to adapt to change quickly and multi-task.
- High level of ethics and integrity
- Ability to deal with ambiguity.
Disclaimer
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determinewhat constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Summary
The General Manager, Global Capability Centers, is a senior enterprise leader responsible for driving the company's global GCC strategy, with full operational leadership of the country GCC. This role ensures the global network of capability centers delivers enterprise value through operational excellence, talent scalability, and aligned capabilities. The role defines center roles, guide capability development (e.g., automation, SG&A, clinical, etc.), and leads transformation initiatives that improve cost, performance, and delivery impact. Partners closely with senior leaders across HR, Finance, Operations, and Business Units to ensure GCCs are fully integrated into enterprise execution and positioned for long-term growth. Sets the vision and executes a strategy to reshape shared services bringing a commercial mindset to service delivery redesigning core processes, defining the workforce of the future, adopting agile at scale, evolving the operating model with the businesses and technology organization to cement a stronger partnership orientation and, importantly, transforming the culture to become more nimble, collaborative, results oriented and customer-focused. Builds a strong leadership team through strategic recruitment and talent development with clear career paths, establishing a solid reputation and relationships within the ecosystem, and ensuring the successful integration of new resources being. Drives innovation by optimizing the current platform, manages the country budget effectively, fosters cross-functional collaboration, and develops infrastructure in center hubs.
