Support Supervisor

As a Telephony Manager at GuestTek, you will be responsible for the day-to-day management of the Telephony environment to ensure optimal services. Your role will involve daily operational support, maintenance, and troubleshooting of Avaya servers and products including CMS. Additionally, you will be the owner of all Global Interactive Voice Response Systems and maintain relationships with third party vendors. Key Responsibilities: - Manage the Telephony environment for optimal services - Provide daily operational support, maintenance, and troubleshooting of Avaya servers and products - Own and maintain Global Interactive Voice Response Systems - Manage all toll-free and local phone numbers - Handle budget responsibilities related to vendors and internal telephony costs - Evaluate hardware, software, and communications products for recommendations - Implement technology and infrastructure changes - Act as the point of contact for telephony-related issue resolution - Identify cost-saving opportunities and effective asset management - Communicate major process and procedure changes to end users and stakeholders - Perform root-cause analyses and recommend improvements Qualifications: - Experience with Avaya Telephony systems, hardware, and software - Knowledgeable on Avaya's Call Management System and reporting abilities - Ability to build and design Interactive Voice Response Systems - Understanding of the OSI network model - Familiarity with QOS, VoIP, SIP, and TCP/IP networking - Knowledge of LAN/WAN and firewall policies - Technical experience relevant to VoIP infrastructure - VoIP Networking Architecture and troubleshooting - Experience with Asterisk telephone systems - Experience with AudioCodes As an applicant, you should possess excellent problem-solving and analytical skills, along with the ability to manage, communicate, and facilitate change. You should be able to analyze and forecast current and future needs, have strong communication skills, work well under pressure, and be a strong team player capable of contributing to and leading a team.,