Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Support Supervisor Guest-tek India

5.0 - 9.0 years

0 Lacs

haryana

On-site

As a Telephony Manager at GuestTek, you will be responsible for the day-to-day management of the Telephony environment to ensure optimal services. Your role will involve providing daily operational support, maintenance, and troubleshooting of Avaya servers and products, including CMS. You will be the owner of all Global Interactive Voice Response Systems and will maintain relationships with third-party vendors. In addition, you will manage all toll-free and local phone numbers used both internally and externally, with budget responsibilities related to vendors and internal telephony costs. Your expertise will be crucial in evaluating hardware, software, and communications products, providing recommendations to the Technical Infrastructure team, and identifying and recommending changes needed in the infrastructure to optimize GuestTek's technological goals. Your responsibilities will also include implementing technology and infrastructure changes, managing issue identification and resolution efficiently, acting as the point of contact for telephony-related issue resolution, and identifying cost-saving opportunities and effective asset management. You will communicate major process and procedure changes to end users and stakeholders, perform root-cause analyses, and make recommendations for improvements. To qualify for this role, you must have experience with Avaya Telephony systems, hardware, and software. You should be knowledgeable about Avaya's Call Management System and reporting abilities, with the ability to build and design Interactive Voice Response Systems. An understanding of the OSI network model, QOS with an emphasis on VoIP, SIP, and TCP/IP networking, LAN/WAN, and firewall policies is required. Current technical experience relevant to VoIP infrastructure, VoIP Networking Architecture, and troubleshooting is essential. Experience with Asterisk telephone systems and AudioCodes is preferred. The successful candidate will possess excellent problem-solving and analytical skills, the ability to manage, communicate, and facilitate change, and analyze and forecast current and future needs effectively. Strong communication skills, both verbal and written, are crucial, along with the ability to work well under pressure and in fast-paced conditions. A strong team player with the ability to contribute to and lead a team will excel in this role.,

Posted 4 days ago

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Sr. Engineer Tech Support Talent Corner Hr Services

5.0 - 10.0 years

8 - 15 Lacs

Hyderabad, Pune

Work from Office

Assist in integration with Voicemail, IVR, Contact Centers, Fax servers, Microsoft Teams, or SBCs (e.g., AudioCodes, Oracle). Must have exp in contact center troubleshooting. Troubleshoot Avaya telephony systems CM, SM, AES, SBC, EPM, and Messaging.

Posted 3 weeks ago

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