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Avon Quality Management
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Support Solution Specialist

Support Solution Specialist

Avon Quality Management

0 years

4 - 7 Lacs

India

Posted:2 months ago| Platform:

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Skills Required

support communication escalation management python sql aws

Work Mode

On-site

Job Type

Full Time

Job Description

Responding to escalated customer issues from L1 Customer Support Specialists.
Excellent communication skills, especially related to relaying information between technical and non-technical parties
Working closely with support and Level 3 teams.
Building a deep technical knowledge of our product capabilities for both the front and back end.
Escalating issues when required according to defined escalation paths.
Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
Work continuously to document product and technical knowledge.
Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

Skills:- Python, SQL, Amazon Web Services (AWS), Customer Support and Quality management

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Support Solution Specialist

Avon Quality Management

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Avon Quality Management

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