372 Support Services Jobs

Candidate Eligibility Criteria Education: Graduation & UG with 9 months of customer care Exp. Experience: Minimum 1 year in a logistics-based BPO environment( Preferred ) or with a premium e-commerce campaign Skill Set: B2 level communication Domestic Process Process Type: Blended Voice, Email & Chat Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) Week Offs: Rotational Cab Facility: One-side cab during odd hours (window: 7 PM 6 AM) Process Operating Hours: 8:30 AM to 8:30 PM Virtual interview Salary 2.4 LPA to 3.2 LPA Good communication Noida location Yuvraj- 7678666623 Email id yuvraj.mandal@nlbtech.in

1. SmartPlant Foundation (SPF) Administrator / Editor / Data Loading / MOC Developer Responsibilities: Configure project-specific data in SPF. Upload non-TEF documents and drawings. Create relationships between documents and tags based on provided indexes. Create and manage additional users. Generate reports from SPF. Troubleshoot and fix non-data related SPF issues. Support MOC Coordinator with electronic MOC (eMOC) processes. Install and maintain SPF client software. 2. SmartPlant PID (SPPID) Engineer / Administrator / Designer Responsibilities: Configure project data in SPPID. Restore SPPID project data as needed. Configure Workshare Satellite for collaborative work. Install and maintain SPPID software. Manage additional user creation. Generate reports from SPPID. Troubleshoot and fix non-data related SPPID issues. Incorporate field markup comments into drawings. Perform as-built drawing updates based on field sketches. Publish and retrieve documents and tags to/from SPF. 3. SmartPlant Instrumentation (SPI) Engineer / Administrator / Designer Responsibilities: Configure project data in SPI. Restore SPI project data. Configure offline project settings. Install and maintain SPI software. Manage additional users. Generate reports from SPI. Troubleshoot and resolve non-data related SPI issues. Incorporate field markup comments into instrumentation drawings. Update as-built drawings based on field sketches. Publish and retrieve documents and tags to/from SPF. 4. SmartPlant 3D Engineer / Administrator / Designer Responsibilities: Configure project-specific data in Smart 3D. Restore Smart 3D project data. Configure Global Workshare for collaboration. Install and maintain Smart 3D software. Manage user creation. Generate reports from Smart 3D. Troubleshoot and fix non-data related Smart 3D issues. Incorporate field markup comments into 3D models/drawings. Update as-built models/drawings per field sketches. Publish and retrieve documents and tags to/from SPF.

1. SmartPlant Foundation (SPF) Administrator / Editor / Data Loading / MOC Developer Responsibilities: Configure project-specific data in SPF. Upload non-TEF documents and drawings. Create relationships between documents and tags based on provided indexes. Create and manage additional users. Generate reports from SPF. Troubleshoot and fix non-data related SPF issues. Support MOC Coordinator with electronic MOC (eMOC) processes. Install and maintain SPF client software. 2. SmartPlant PID (SPPID) Engineer / Administrator / Designer Responsibilities: Configure project data in SPPID. Restore SPPID project data as needed. Configure Workshare Satellite for collaborative work. Install and maintain SPPID software. Manage additional user creation. Generate reports from SPPID. Troubleshoot and fix non-data related SPPID issues. Incorporate field markup comments into drawings. Perform as-built drawing updates based on field sketches. Publish and retrieve documents and tags to/from SPF. 3. SmartPlant Instrumentation (SPI) Engineer / Administrator / Designer Responsibilities: Configure project data in SPI. Restore SPI project data. Configure offline project settings. Install and maintain SPI software. Manage additional users. Generate reports from SPI. Troubleshoot and resolve non-data related SPI issues. Incorporate field markup comments into instrumentation drawings. Update as-built drawings based on field sketches. Publish and retrieve documents and tags to/from SPF. 4. SmartPlant 3D Engineer / Administrator / Designer Responsibilities: Configure project-specific data in Smart 3D. Restore Smart 3D project data. Configure Global Workshare for collaboration. Install and maintain Smart 3D software. Manage user creation. Generate reports from Smart 3D. Troubleshoot and fix non-data related Smart 3D issues. Incorporate field markup comments into 3D models/drawings. Update as-built models/drawings per field sketches. Publish and retrieve documents and tags to/from SPF.

1. SmartPlant Foundation (SPF) Administrator / Editor / Data Loading / MOC Developer Responsibilities: Configure project-specific data in SPF. Upload non-TEF documents and drawings. Create relationships between documents and tags based on provided indexes. Create and manage additional users. Generate reports from SPF. Troubleshoot and fix non-data related SPF issues. Support MOC Coordinator with electronic MOC (eMOC) processes. Install and maintain SPF client software. 2. SmartPlant PID (SPPID) Engineer / Administrator / Designer Responsibilities: Configure project data in SPPID. Restore SPPID project data as needed. Configure Workshare Satellite for collaborative work. Install and maintain SPPID software. Manage additional user creation. Generate reports from SPPID. Troubleshoot and fix non-data related SPPID issues. Incorporate field markup comments into drawings. Perform as-built drawing updates based on field sketches. Publish and retrieve documents and tags to/from SPF. 3. SmartPlant Instrumentation (SPI) Engineer / Administrator / Designer Responsibilities: Configure project data in SPI. Restore SPI project data. Configure offline project settings. Install and maintain SPI software. Manage additional users. Generate reports from SPI. Troubleshoot and resolve non-data related SPI issues. Incorporate field markup comments into instrumentation drawings. Update as-built drawings based on field sketches. Publish and retrieve documents and tags to/from SPF. 4. SmartPlant 3D Engineer / Administrator / Designer Responsibilities: Configure project-specific data in Smart 3D. Restore Smart 3D project data. Configure Global Workshare for collaboration. Install and maintain Smart 3D software. Manage user creation. Generate reports from Smart 3D. Troubleshoot and fix non-data related Smart 3D issues. Incorporate field markup comments into 3D models/drawings. Update as-built models/drawings per field sketches. Publish and retrieve documents and tags to/from SPF.

Its a Remote Job Responsibilities: * Manage sales pipeline from lead generation to close * Coordinate marketing campaigns with team * Provide exceptional customer support * Collaborate on strategic planning for growth initiatives

Greetings from Teamware Solutions!! We are hiring for Topmost Investment Banking Role: Location: Noida, Delhi/ NCR (Preferred local candidates) Exp: 2-5 Years Notice Period: Immediate Interested candidates please share your updated resume to srividhya.g@twsol.com Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans Must have worked in Customer Service industry with a good exposure of handling Enterprise customers Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

Engage with users via inbound and outbound calls to promote the platform. Explain features, assist with onboarding, handle support queries, and coordinate with internal teams to ensure a smooth and satisfying customer experience.

Role & responsibilities :- Coordinate daily service schedules and assign tasks to technicians or field service teams. Manage customer service requests, complaints and inquiries related to electric vehicles. Track service issues and ensure timely resolution through internal teams or authorized service centers. Maintain service records, work orders, job cards, and service history in the system. Follow up with spare parts departments to ensure availability and delivery for service jobs. Monitor and analyze key service KPIs like TAT (Turnaround Time), FTR (First Time Resolution), and customer satisfaction. Assist in warranty claims processing and documentation as per company policy. Liaise with dealers or service centers for technical support and escalations. Support pre-delivery inspections (PDI) and post-sale customer education if needed. Generate service reports and MIS for management review Only Male candidate required.

Job Title: Lead Supply Acquisition (Multi Car Hosts) About the Role: Zoomcar is looking for a dynamic and target-driven professional to lead our Supply Acquisition efforts for Multi Car Hosts (RTU segment) . In this role, you will manage a team of 2–3 supply associates and be responsible for driving supply growth through host engagement, retention, and expansion initiatives. This is an end-to-end ownership role that requires stakeholder collaboration, on-ground hustle, data-backed planning, and strong leadership capabilities. Key Responsibilities: Own the RTU supply funnel – from lead generation to onboarding and activation Increase car supply by identifying key performance indicators (KPIs), acting on data insights, and activating high-potential hosts Reduce car and host churn through proactive engagement, timely interventions, and structured follow-ups Work closely with cross-functional teams (support, operations, product, tech) to resolve host concerns on priority and improve the overall experience Coach and manage 2–3 supply associates – track performance, build accountability, and support their growth Build and maintain strong relationships with existing hosts to encourage supply expansion and loyalty Regularly monitor supply health metrics and course-correct based on weekly targets What We’re Looking For: 2–4 years of experience in supply/business development/sales roles Proven track record of meeting growth targets in a fast-paced environment Prior experience in managing a small team (2–5 members) Fluent in English, Hindi, and at least one regional language Excellent communication and relationship-building skills Data-oriented and comfortable working with KPIs to drive decisions Willingness to travel and work on-ground when needed Key Expectation – First 3 Months: Grow active car supply from ~1300 to 2000 cars , based on weekly growth targets defined Build a scalable acquisition pipeline and reduce churn through structured outreach Drive a high-performance culture across your team and deliver measurable impact

Handle customer inquiries, service requests, and complaints Schedule and coordinate service appointments with technicians Maintain service records and follow up to ensure resolution Monitor service quality and escalate issues when necessary

Role & responsibilities Training Delivery : Conduct detailed and engaging training sessions on EHR systems and medical billing workflows for new hires and existing employees. Customize training programs based on the needs of different teams, ensuring all participants gain a clear understanding of processes and tools. Implementation Support : Assist with the implementation and integration of EHR systems for new clients. Provide on-site or remote support during onboarding, ensuring smooth transitions and user adoption. Content Development : Created and updated training materials, including manuals, presentations, videos, and other resources, aligned with the latest system updates and industry standards. Performance Monitoring : Assess trainee performance through tests, feedback sessions, and on-the-job evaluations to identify areas for improvement. Provide additional support to ensure team members are proficient in using EHR and billing systems. Stakeholder Collaboration : Work closely with IT, billing, and operations teams to address training needs and system improvements. Serve as the primary contact for EHR training-related queries and troubleshooting. Compliance and Standards : Ensure that all training adheres to HIPAA regulations and healthcare industry standards. Keep abreast of changes in medical billing rules and EHR functionalities to update training modules accordingly. Reporting and Documentation : Maintain accurate records of training sessions, participant attendance, and outcomes. Prepare reports on training effectiveness and suggest improvements to management. Qualifications: Experience : Prior experience in EHR training, medical billing, or a similar role is preferred but not required. Communication Skills : Exceptional verbal and written communication skills, with the ability to explain complex concepts effectively. Technical Proficiency : Familiarity with EHR systems, medical billing software, and coding standards (CPT, ICD-10). Adaptability : Willingness to work on a night shift to align with client requirements and team schedules. Interpersonal Skills : Strong ability to engage with diverse audiences and foster a positive learning environment. Job Description: EHR/Billing Trainer We seek a highly skilled and motivated EHR/Billing Trainer to join our team. The ideal candidate will primarily be responsible for delivering comprehensive training on EHR (Electronic Health Records) and medical billing processes. Additionally, they will provide implementation training support as needed. This role requires excellent communication skills, adaptability, and willingness to work night shifts. Preferred candidate profile Certification in medical billing or coding is a plus. Experience in US healthcare workflows and EHR systems. US Shift 5.30 PM to 3.00 AM Perks and benefits 5 Days Working Medical + Accident Insurance On-site Yoga, Gym, Sports, and Bhagwat Geeta Sessions Excellent Work-life balance Annual one-day Trip All festival Celebration

Role & responsibilities Training Delivery : Conduct detailed and engaging training sessions on EHR systems and medical billing workflows for new hires and existing employees. Customize training programs based on the needs of different teams, ensuring all participants gain a clear understanding of processes and tools. Implementation Support : Assist with the implementation and integration of EHR systems for new clients. Provide on-site or remote support during onboarding, ensuring smooth transitions and user adoption. Content Development : Created and updated training materials, including manuals, presentations, videos, and other resources, aligned with the latest system updates and industry standards. Performance Monitoring : Assess trainee performance through tests, feedback sessions, and on-the-job evaluations to identify areas for improvement. Provide additional support to ensure team members are proficient in using EHR and billing systems. Stakeholder Collaboration : Work closely with IT, billing, and operations teams to address training needs and system improvements. Serve as the primary contact for EHR training-related queries and troubleshooting. Compliance and Standards : Ensure that all training adheres to HIPAA regulations and healthcare industry standards. Keep abreast of changes in medical billing rules and EHR functionalities to update training modules accordingly. Reporting and Documentation : Maintain accurate records of training sessions, participant attendance, and outcomes. Prepare reports on training effectiveness and suggest improvements to management. Qualifications: Experience : Prior experience in EHR training, medical billing, or a similar role is preferred but not required. Communication Skills : Exceptional verbal and written communication skills, with the ability to explain complex concepts effectively. Technical Proficiency : Familiarity with EHR systems, medical billing software, and coding standards (CPT, ICD-10). Adaptability : Willingness to work on a night shift to align with client requirements and team schedules. Interpersonal Skills : Strong ability to engage with diverse audiences and foster a positive learning environment. Job Description: EHR/Billing Trainer We seek a highly skilled and motivated EHR/Billing Trainer to join our team. The ideal candidate will primarily be responsible for delivering comprehensive training on EHR (Electronic Health Records) and medical billing processes. Additionally, they will provide implementation training support as needed. This role requires excellent communication skills, adaptability, and willingness to work night shifts. Preferred candidate profile Certification in medical billing or coding is a plus. Experience in US healthcare workflows and EHR systems. US Shift 5.30 PM to 3.00 AM Perks and benefits 5 Days Working Medical + Accident Insurance On-site Yoga, Gym, Sports, and Bhagwat Geeta Sessions Excellent Work-life balance Annual one-day Trip All festival Celebration

Role & responsibilities Training Delivery : Conduct detailed and engaging training sessions on EHR systems and medical billing workflows for new hires and existing employees. Customize training programs based on the needs of different teams, ensuring all participants gain a clear understanding of processes and tools. Implementation Support : Assist with the implementation and integration of EHR systems for new clients. Provide on-site or remote support during onboarding, ensuring smooth transitions and user adoption. Content Development : Created and updated training materials, including manuals, presentations, videos, and other resources, aligned with the latest system updates and industry standards. Performance Monitoring : Assess trainee performance through tests, feedback sessions, and on-the-job evaluations to identify areas for improvement. Provide additional support to ensure team members are proficient in using EHR and billing systems. Stakeholder Collaboration : Work closely with IT, billing, and operations teams to address training needs and system improvements. Serve as the primary contact for EHR training-related queries and troubleshooting. Compliance and Standards : Ensure that all training adheres to HIPAA regulations and healthcare industry standards. Keep abreast of changes in medical billing rules and EHR functionalities to update training modules accordingly. Reporting and Documentation : Maintain accurate records of training sessions, participant attendance, and outcomes. Prepare reports on training effectiveness and suggest improvements to management. Qualifications: Experience : Prior experience in EHR training, medical billing, or a similar role is preferred but not required. Communication Skills : Exceptional verbal and written communication skills, with the ability to explain complex concepts effectively. Technical Proficiency : Familiarity with EHR systems, medical billing software, and coding standards (CPT, ICD-10). Adaptability : Willingness to work on a night shift to align with client requirements and team schedules. Interpersonal Skills : Strong ability to engage with diverse audiences and foster a positive learning environment. Job Description: EHR/Billing Trainer We seek a highly skilled and motivated EHR/Billing Trainer to join our team. The ideal candidate will primarily be responsible for delivering comprehensive training on EHR (Electronic Health Records) and medical billing processes. Additionally, they will provide implementation training support as needed. This role requires excellent communication skills, adaptability, and willingness to work night shifts. Preferred candidate profile Certification in medical billing or coding is a plus. Experience in US healthcare workflows and EHR systems. US Shift 5.30 PM to 3.00 AM Perks and benefits 5 Days Working Medical + Accident Insurance On-site Yoga, Gym, Sports, and Bhagwat Geeta Sessions Excellent Work-life balance Annual one-day Trip All festival Celebration

The Key Skills Required. Application knowledge M365 standard apps The following apps are in focus for the standard application app M365 administrator M365 Access Packages M365 Office Macros & Add-Ins Planner &To Do One Note Whiteboard Forms Workday Teams App Application knowledge MS Teams Responsible for providing ITSM support to the business and customers. Create and maintain documentation and operational procedures. Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity. Application knowledge One drive Deployment of Infrastructure improvements on Client environments Assist in maintaining and deploying other Client applications and environments Leading initiatives for researching and deploying new applications Coordinating various IT Staff and Operations Assist in managing Support Services and related deliverables Working with End-Users and Vendors to support applications and environments Working with Client Stakeholders on strategy and vision Supporting Client initiatives remotely and on premise Should possess very good knowledge in the areas of : In-depth knowledge of M365 related services and experience is a must. Proof point experience is a plus. Expert understanding of Microsoft Exchange Online. Experience with Microsoft Teams. Solid understanding of ITIL/ITSM best practices. Experience with Email archiving/retention solutions a plus. Ability to work independently and as part of a team. Certifications in this field are a plus. Strong analytical and problem-solving skills and detail oriented. Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc. Expert regarding the operation of Outlook & Exchange from a user s perspective Firm grasp of phishing techniques and e-mail based attack patterns Ability to prioritize workload and consistently meet deadlines. Strong organizational skills; attention to detail. Preferable (Nice to have) skill Relevant professional certifications, such as MS 500, MS 700 certifications.

Join us as a Software Engineer, Workday This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, youll build a wide network of stakeholders of varying levels of seniority It s a chance to hone your existing technical skills and advance your career Were offering this role at associate vice president level What youll do In your new role, you ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. You ll be working within a feature team and using your extensive experience to engineer software, scripts and tools that are often complex, as well as liaising with other engineers, architects and business analysts across the platform. You ll also be: Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working code Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills youll need You ll need a background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. Youll need at least eight experience with five years of hands-on experience in delivering production support or application support services for the Workday HCM system. Youll also need experience in Workday functional or technical skills in delivering incident fixes and enhancements, performing security administration data remediation and resolving functional queries or cases while troubleshooting and performing root cause analysis and resolution of critical or complex production incidents. You ll also need: Experience of working with development and testing tools, bug tracking tools and wikis Experience in multiple programming languages or low code toolsets Experience in troubleshooting Workday reports & integrations using one or more of technologies like EIB, Workday Studio, Workday Core Connector, PECI and Web Services A background in solving highly complex, analytical and numerical problems Willingness to work in UK shifts and on-call hours to support customers or colleagues across various regions Hours 45 Job Posting Closing Date: 08/07/2025

With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives. Role Summary: Experienced IT support technician proficient in the installation, configuration, and troubleshooting of desktops, laptops, peripherals, and software, including Windows. Skilled in patch management and the maintenance of network and local printers. Capable of VPN configuration and troubleshooting, with basic server support knowledge. Provides efficient remote support services. Key Responsibilities: Installation and configuration of desktops, laptops, and peripherals. Troubleshooting hardware issues. Software and Windows installations and configurations. Patch installations. Installation and maintenance of other computer peripherals, such as network and local printers. VPN configuration and troubleshooting. Basic server support. Remote support. Qualification: 1+ years of experience Excellent verbal, written and presentation skills. Bachelor s/Masters degree in Computer Science or a related field.

About Us UnitedLex (erstwhile iRunway India Pvt Ltd) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity JOB DESCRIPTION Title: Senior Associate Location - Gurgaon (Fully Onsite) Job Profile: Primary day to day focus is commercial review of contracts and support services across client industries (Manufacturing, Retail & Consumer, Public sector (Including Government), Healthcare, Automotive and Banking & Insurance) , while supporting the client s contracting needs. The role requires the individual to be well skilled in redlining, negotiation, contract interpretation, understanding of the key risks and obligations of contracting and an ability to leverage the contract to be maximum advantage including elements of profit / margin optimization. Candidates should have strengths in teamwork (internal & external customers), contract risk/liability assessment and problem-solving. They must also have the interpersonal skills to build strong relationships with internal clients. Candidates should be experienced in working autonomously/remotely from the team/clients but open to seeking advice from senior team members when needed. The role may include local, regional, or global support and may also require travel from time to time. Responsibilities Provide advice and support in connection with a range of contract types, including drafting and reviewing, negotiating, escalating and at times, approving. Work in tandem with a Team Lead, to assess and draft contractual provisions. Adherence to client policies, procedures, and processes. Ensure that contracts and proposals are properly entered into organizational databases and securely maintained. Perform appropriate clinical, administrative and operational research to support proposal and contract development. Engage relevant stakeholders in negotiation decisions involving legal or regulatory requirements, contract standards and cost targets. Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients about contractual issues. UnitedLex is committed to preserving the confidentiality, integrity and availability of all the physical and electronic information assets throughout the organization. Consistent with the UnitedLex ISMS policy and the ISO 27001 standard, every employee is responsible for complying with UnitedLex information security policies and reporting all security concerns, weaknesses and breaches. Qualifications LLB required (or regional equivalent education). 4+ years of experience in law firm and/or global corporation. Outsourcing/supplier experience desirable. Redlining experience is must. Contract and commercial drafting and assessment experience required, including exposure to high levels of client (internal or external) engagement. Ability to work remotely and within a team, build relationships with other business functions (legal, finance, compliance etc.). Good written and verbal communication skills in the local language and English. Demonstrable knowledge and judgment about contractual and commercial risks/issues in transactions. Demonstrate ability to think outside the box. Good working knowledge of the fundamental legal provisions of commercial contracts. Focused on results. Analytical approach. Please refer to our Privacy Policy at UnitedLex for information, https: / / unitedlex.com / privacy-policy /

The Role: This is an exciting opportunity to join ION as a Senior Support Services Analyst. As Senior Support Services Analyst, you will manage first line of contact for clients that report application-related questions and defects involving ION Corporates enterprise software utilized in the Financial and Commodity sectors as applicable. You will carry significant responsibility towards managing the most complex client cases. You will perform full case lifecycle management, potentially across multiple internal individuals, providing professional client-facing communication (status, updates, next steps, etc.). You will analyze client requests and requirements, reproduces functional and technical issues, and documents steps to reproduce for SMEs and engineering investigation/resolution. The main responsibilities will consist of solving complex functional, technical and configuration problems, reacting to critical issues on a timely basis and the expert support of clients using ION software. A significant portion of time is spent building client relationships, fixing client issues and liaising with R&D to report issues and work on code and configuration solutions. You will maintain their cases in a case management system, manages their individual key performance indicators (KPIs), and performs issue troubleshooting and communication with various functional areas throughout ION Corporates. Handles requests, questions, and defects of all priorities, and engages senior resources in the case of escalations. Documents lessons learned and case closure information for use in knowledgebase. Responsible for executing after-hours and on-call responsibilities. Key Responsibilities: Independent support case management of a high volume of client reported application issues that can be either financial or technical in nature. Working day will be for EMEA shift After-hours (on-call) work potentially required on a rotational basis Troubleshooting, analysis and information gathering of complex support cases. Documentation of application issues for escalation to Product Development. Client facing communication and conference call management with client representatives. Ownership of projects and initiatives assigned by Support Management. Submission of application related information into a shared knowledge base Contribute updates to documentation for improved application knowledge across the Support Group Required Skills, Experience, and Qualifications: Strong knowledge of Support Group processes in a financial or commodity related field required. Understanding of advanced technology concepts preferred. Knowledge of the Software Development Lifecycle required. Knowledge of finance and business terminology required. Strong problem solving and analytical skills required. Self-motivated and service minded; Able to work independently as well as within a team; Excellent verbal and written communication skills required. Able to read and understand contract with clients and being commercially aware. Prior Wallstreet Suite solution experience a plus. About us: We re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world s leading corporations, including 50% of the Fortune 500 and 30% of the world s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world s leading banks and broker-dealers use our electronic trading platforms to operate the world s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. .

The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Teams is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with Order-to-Cash processes Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience with SAP and Saleforce.com will be an added advantage Functional Skills Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead Preferred Operations or Back-office Support Services background Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA

The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Teams is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with Order-to-Cash processes Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience with SAP and Saleforce.com will be an added advantage Functional Skills Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead Preferred Operations or Back-office Support Services background Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, functions as a senior member of a Payroll Unit, whose primary responsibility is the processing of employee payrolls, which includes HR and Payroll data gathering, processing, accounting, internal reporting, audit, and external reporting and remittance of all applicable wages and taxes. The incumbent is knowledgeable on changes in prevailing wage-hour and payroll tax laws for all jurisdictions/locations in which Halliburton has operations, particularly as they relate to the assigned area of responsibility. Responsible for complex projects and required to produce proper supporting documentation related to applicable payroll reports, audits, accounting, and tax filings. Responsible for the preparation of adequate documentation in support of internal controls as directed by the process guidelines. Responsible for analysis, reconciliation, and ultimate resolution of a variety of payroll issues. Provides support and guidance as a Subject Matter Expert on complex queries and issues to provide resolution to the team and stakeholders. Provides support to the leadership and team as required to mitigate peak volume bottlenecks. Provides peer training to newer team members. Actively looks to streamline process to drive standardization and efficiency of resources utilized. A high school diploma or equivalent and a minimum of 4 years of relevant work experience required. A Bachelors Degree is preferred. This is a senior level individual contributor role. Qualifications Location 4th Floor, Gardenia 2D, Bengaluru, , 560103, Job Details Requisition Number: 200440 Experience Level: Experienced Hire Job Family: Support Services Product Service Line: Finance Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

Service Delivery Manager At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world. Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers - we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organization and as professionals. Together we can influence the world around us to make life and work better. Ferring + you You will be responsible for services delivery for Ferring affiliates in APAC reagion. The role is responsible for the execution of the service delivery and compliance to a regional level. Capturing the need for new and improved IT services and ensuring overall business satisfaction with regard to business facing IT support services delivered by supplier or internal IT. You will ensure technology standardization across sites, monitoring and aligning with the business needs. You will become the single point of contact for escalations between the business and IT supplier(s) to ensure technology is implemented as expected with value agreed and as per service satisfaction. You will also be part of the team that coordinate new demands and IT projects within the regional responsibility with the relevant IT business partner and local IT teams. You will become part of the Global Service Desk & OSS organisation, overseeing a group of contractors visiting Ferring entities on ad-hoc basis and a team of five on-site supports split in Japan, China, and India. Besides overseeing day-to-day activities, you will act as a main point of contact for escalation from the sites. You will also monitor and manage the vendors suppling the contractors and manage the financial side of this. As Service Delivery Manager you will also become part of a team of SDM peers consisting of five other Service Delivery Managers covering different regions or sites. We take pride in our collaboration and proactiveness in ensuring that we, as a function, meet current and future Service Delivery needs. Your day at ferring Oversee the day-to-day operation of IT services, ensuring they are delivered according to established SLAs and KPIs. Allocate and manage IT resources, including personnel, hardware, software, and budget, to support service delivery. Oversee supplier invoices and manage vendor contracts, negotiations, and relationships to optimize costs and service quality. Identify and assess risks related to IT service delivery and develop mitigation plans. Ensure compliance with security, data protection, and regulatory requirements. Establish effective communication channels with stakeholders, including business units, end-users, and senior management. Provide regular updates on service performance, incidents, and major IT initiatives. Manage IT projects related to service delivery, ensuring they are completed on time and within budget. Behind our Innovation... There s you 10 years of relevant IT working experience, 5 of those from a highly regulated environment, such as Pharmaceuticals, Manufacturing or Chemicals. Experience managing Operational teams, such as on-site support teams/service desks, as well as interacting with service providers. Solid technical background will be an advantage, especially in understanding and troubleshooting complex IT issues ITIL Foundation certified Good knowledge of ServiceNow, or similar ITSM systems Fluency in English, excellent verbal and written communication skills. People come first at Ferring Get inspired from our commitment to advocate for everyone s right to build a family, no matter who you are, where you live or who you love Our inclusive support package - Building Families at Ferring provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role Parental leave for both birthing and non-birthing parents Extended support on family building journey Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member s contributions. Imagine the power of your career when it s Ferring + You. Behind our purpose There s you If our mission and your vision are aligned, please apply! We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status. If you have any questions, you are welcome to contact please contact HR team At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world. Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers - we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organization and as professionals. Together we can influence the world around us to make life and work better. Location: Ferring India M

The Services Support team provides support by working closely with stakeholders across the dynamic European DCM department.This role s central task is to execute operational processes across a range of activities in equivalent middle and back-office support functions that facilitate the adequate documenting, booking, funding and monitoring/reconciliation of AD s products (e.g. disbursing funds across a range of product types). You will update the loan systems as requested and directed by internal and external parties per the governing documents. You will be reviewing and clearing any account reconciliation breaks. You will be responsible for providing accurate and timely information, data and reports. You will be responsible for providing excellent internal and external customer service. You will review and approve peer group transaction entries into system-of-record. You will review procedures on a regular basis. You will be responsible for providing accurate and timely information, data and reports regarding the project status, activities and performance. Other tasks as requested by the teams manager. Your Profile: You have analytical skills, a base working knowledge of fundamental financial/accounting/business concepts and a proactive interest in learning new concepts. You demonstrate the ability to multitask, often under pressure, while maintaining high standards. You work well in a team environment, have good organisational skills and the ability to prioritise. You have strong communication skills. You are proactive, self-motivated and have good attention to detail.

Role Overview The Services Support team collaborates closely with stakeholders across the dynamic European Debt Capital Markets (DCM) department. This role centers on executing operational processes across middle and back-office support functions to ensure the effective documentation, booking, funding, and reconciliation of Alter Domus products. Key Responsibilities Execute and manage life cycle activities, including disbursing funds across multiple product types Update loan systems based on instructions from internal and external stakeholders, per governing documents Review and resolve account reconciliation breaks promptly and accurately Provide timely, accurate information, reports, and data related to ongoing projects Deliver excellent service to internal and external clients Review and approve peer transaction entries into the system of record Review existing procedures regularly to ensure efficiency and compliance Assist in tracking project performance and activity status Carry out additional responsibilities as assigned by the team manager Candidate Profile Strong analytical mindset with a foundational understanding of finance, accounting, or business concepts Demonstrated multitasking capabilities under pressure while upholding high standards Collaborative team player with strong organizational and prioritization skills Clear and professional communication abilities Self-driven, proactive, and attentive to detail

Overview Location: Chennai, Coimbatore, Bangalore, Hyderabad Experience: 2 to 4 years Skills: CM360 - End to End campaign knowledge and Ad trafficking, Troubleshooting, Floodlights, Creatives etc About us We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicoms branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the worlds creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together Responsibilities Setup and execute digital media campaigns using ad servers like Google Campaign Manager, CM360/DCM, Sizmek, Adform and Flashtalking with End-End campaign management. Client handling experience. Trafficking sheet review, upload and assign creative to appropriate ads as per the trafficking sheet. Execute ongoing campaign optimizations and adjustments, Analyze and understand the campaign brief thoroughly before executing any requests within defined SOP’s and procedures. Troubleshoot campaign delivery and tracking issues across platforms/Ad techs and proactively suggesting the appropriate solutions Effectively communicate the technical information with wider team. Capability to gather and analyze complex data, providing insight related to analytics and revenue recognition. Support Team Lead with day-to-day technical solutions to maintain a smooth operation and meet the respective stakeholder’s requirement. Qualifications Any bachelor's degree (Mandatory) 2 - 4 years of experience working in CM360, good understanding of ad techs like Google Campaign Manager, Ad Manager, Business Manager and Google AdWords. Good Knowledge of Digital marketing life cycle Excellent leadership and communication skills. Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)