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Support Engineer1 - BY WMS

3 - 4 years

0 Lacs

coimbatore tamil nadu

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

azure oracle java sql analysis skills bachelor's degree apis communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Our current technical environment:
  • Software: Java, GIT, Rest API, OAuth, PL/SQL, Blue Yonder Discrete
  • Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture.
  • Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
  • Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite
What you’ll do:
  • Blue Yonder WMS (WMS – Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.
  • Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
  • Individual to gather and understand the technical reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
  • Document learnings and create knowledge articles for repeated cases.
  • Replicate and maintain customer environments.
  • Maintain knowledge of customer solution architecture and integration points
  • Maintain sense of urgency and swiftness with all customer interactions
  • Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.
  • Interact with internal and external stakeholders and reports to management.
  • Identify areas of improvement and scope of automation on routine tasks or activities
  • Individuals should be passionate about working with new technologies and products.
  • Demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal and written.
  • Drive architecture and designs to become simpler, more robust, and more efficient.
  • Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
What we are looking for:
  • Bachelor’s degree (STEM preferred) and minimum 3 to 4 years.
  • Experience in working as a team.
  • Good Communication and Strong Analytical Skills
  • Experience in working with SQL/Oracle DB complex queries.
  • Fair understanding on Supply Chain domain
  • Experience in Support Engineering roles
  • Possess Strong Techno-Functional Expertise
  • Tech Savvy able to adapt to any technology faster.
  • Individual who can provide technical and solution support during Critical/Major issues.
  • Experience with varied tools such as AppD & Splunk, Service Now
  • Flexible to work in shifts timings.
    • Shift 1 - 6 am to 3 pm.
    • Shift 2 – 2 pm to 11 pm.
    • Shift 3 – 10 pm to 7 am.
Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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