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Siemens
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Support Engineer

Support Engineer

Siemens

2 - 4 years

4 - 6 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Support Engineering electrical vehicle Prometheus monitoring tool log entries troubleshooting installed charger systems Grafana logs troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Youll make an impact by: Managing and monitoring all installed charger systems/infrastructure for light and heavy-duty vehicles. Monitor functionality of AC/DC chargers installed in various locations remotely. Troubleshoot any issues encountered with AC/DC charging units and propose solutions. Interact with clients and installers located across the globe to resolve their issues with the product. Provide 2nd and 3rd level software support by liaising with vendors and other IT personnel for problem resolution. Address and route service tickets towards their proper resolution. Conduct health check of electrical vehicle (EV) chargers, check log files to find root cause of the issue. Provide Weekly/Monthly reports on tickets/service requests worked. Write and submit timely reports on performance, targets, and customer queries. Use your skills to move the world forward! Experience: 2-4 yrs. of experience Analytical skill for logs troubleshooting. Excellent Communication & socially confident. Flexible working in any shifts. Customer oriented attitude with professionalism. Strong multitasking, time management and target achieving skills. Analytical skill for log entries troubleshooting. Knowledge of Grafana, Prometheus monitoring tool. Communicative & socially confident. Customer oriented attitude with professionalism. Strong multitasking, time management and target achieving skills.

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Support Engineer