Support Engineer

Infinite

2 - 6 years

5 - 9 Lacs

Bengaluru

Posted:2 hours ago| Platform:

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Skills Required

Diagnostics Troubleshooting Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

The candidate should have good communication skills.
The candidate should not have any MTI
The candidate should have the technical acumen for L1 support Engineer.
Identify and diagnose issues and problems.
Categorize and record reported queries and provide solutions.
Support problem identification.
Advise users on an appropriate course of action.
Monitor issues from start to resolution.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

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