Support Engineer 2

L2 Support Engineer

Experience:

Salary :

Preferred Notice Period

Opportunity Type:

Placement Type:

(*Note: This is a requirement for one of Uplers' Clients)

Must have skills:

SQL, Monitoring, AWS OR Google Cloud

IDfy (One of Uplers' Clients) is Looking for:

L2 Support Engineer who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.

We are the match if you...

• Are a graduate with a minimum of 2-6 years of technical product support experience with the following skills:
• Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management.
• An ability to "understand" data and analyze logs to help investigate production issues and incidents.
• Hands on experience of Cloud Platforms (GCP/AWS).
• Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus.
• Hands-on experience with writing SQL queries.
• Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch).
• Knowledge of Scripting language like Elixir/Python is a plus.
• Experience in Kubernetes/Docker is a plus.
• Has actively worked on documenting RCA and creating incident reports.
• Good understanding of APIs, with hands-on experience using tools like Postman or Insomnia.
• Knowledge of ticketing tool such as Freshdesk/Gitlab.

Heres what your day would look like...

• Defining monitoring events for IDfy's services and setting up the corresponding alerts.
• Responding to alerts, with triaging, investigating and resolving resolution of issues.
• Learning about various IDfy applications and understanding the events emitted.
• Creating analytical dashboards for service performance and usage monitoring.
• Responding to incidents and customer tickets in a timely manner.
• Occasionally running service recovery scripts.
• Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

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How to apply for this opportunity:

Easy 3-Step Process:

1. Click On Apply! And Register or log in on our portal

2. Upload updated Resume & Complete the Screening Form

3. Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers:

Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!