Support Engineer 2

Role: L2 Support Engineer

Reference Code: HR1175747373759786

Experience: 2-6 years

Salary: Confidential (based on experience)

Opportunity Type: Office (Mumbai)

Placement Type: Full time Permanent Position

(*Note: This is a requirement for one of Uplers Clients)

About the Role:

• Are a graduate with a minimum of 2-6 years of technical product support experience with the following skills:
• Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management.
• An ability to "understand" data and analyze logs to help investigate production issues and incidents.
• Hands on experience of Cloud Platforms (GCP/AWS).
• Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus.
• Hands-on experience with writing SQL queries.
• Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch).
• Knowledge of Scripting language like Elixir/Python is a plus.
• Experience in Kubernetes/Docker is a plus.
• Has actively worked on documenting RCA and creating incident reports.
• Good understanding of APIs, with hands-on experience using tools like Postman or Insomnia.
• Knowledge of ticketing tool such as Freshdesk/Gitlab.

Heres what your day would look like...

• Defining monitoring events for the services and setting up the corresponding alerts.
• Responding to alerts, with triaging, investigating and resolving resolution of issues.
• Learning about various applications and understanding the events emitted.
• Creating analytical dashboards for service performance and usage monitoring.
• Responding to incidents and customer tickets in a timely manner.
• Occasionally running service recovery scripts.
• Helping improve the Platform by providing insights based on investigations and analysis root cause analysis.