Support & Accounts Manager

As a Compliance Software Implementation Specialist at our organization, you will play a vital role in leading the implementation of compliance platforms at Ambulatory Surgery Centers (ASCs). Your responsibilities will include gathering requirements, configuring the software, providing end-user training, and offering ongoing system support. This position demands effective coordination between clinical, IT, and administrative teams to ensure successful compliance software implementation. Key Responsibilities: - Lead and oversee the implementation of compliance software at ambulatory surgery centers. - Collect requirements and customize the software to align with regulatory, accreditation, and facility-specific needs. - Conduct training sessions for ASC staff on system usage, workflows, and compliance documentation. - Ensure compliance with regulatory standards such as CMS, AAAHC, and Joint Commission. - Provide continuous support, troubleshooting, and optimization of the platform. - Collaborate with internal IT teams, ASC administrators, and super users. - Document workflows, modifications, and implementation results. Required Skills & Qualifications: - Proficiency in healthcare or compliance software like incident reporting, infection control, and credentialing. - Experience in Clinical compliance. - Knowledge of ASC regulations including CMS, AAAHC, and Joint Commission. - Strong project management abilities and effective stakeholder communication. - Capability to train both clinical and non-technical staff. - Basic technical aptitude in software configuration and system integration. - Exceptional verbal and written communication skills. - Meticulous attention to detail in regulatory and documentation practices. Educational Qualification: - Bachelor's degree in Nursing, Life Sciences, Healthcare Administration, Engineering, or a related field. - Additional certifications in healthcare compliance or project management are considered advantageous.,