Supervisor, Training & Quality

Job Description

Apply Now Job Title Supervisor, Training & Quality Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Design quality and experiential learning programs or content on banking products, Impart Need based training to new hires and production agents on training delivery, transaction monitoring, mentoring and evaluating the participantsprogress Design robust survey mechanism to gather feedback from all depts i-e training, quality and operationson current training programs -to identify learning opportunities and plug them through training content Ensure all training programs comply with regulatory requirements and company policies, Responsible for management of Trainers, including performance reviews, coaching/development Collaborate with different departments to streamline process/procedures Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement Liaise with clients and other departments to drive key training project to improve performance Set monthly /quarterly / annual learning and development objectives for the program Gather feedback from trainees and stakeholders to continuously improve training programs and materials, Key Skills And Knowledge Good people management & Excellent communication skills Good knowledge of MS Office High level of Analytical skills Good working knowledge of analytical tools & Excellent Voice Proficiency, Analytical and Quantitative skills Data Handling / data interpretation Good working knowledge of Training systems, tools and technologies, Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage the Training Function effectively High level of maturity to handle people including but not limited to client, stake holders, peers etc Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet time-lines and work under pressure in an unstructured environment Detail oriented, Strong organizational and Presentation skills Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope) Ability to generate and implement out of the box ideas and Process improvement initiatives in the process, Qualification :Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Gurugram 2nd, 3rd and 4th Flrs, RMZ Infinity Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now