Supervisor, Investigator Payments

Job Description

Supervisor, Investigator Payments - Based in Chennai - Office with Flex ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well. Purpose of this role: Oversee and be accountable for the quality of the payments in the studies assigned to themselves or their team to ensure they are conducted in an effective manner, meeting agreed timelines and expectations and in accordance with Investigator Payment Group (IPG) KPIs, WPS and SOPs, appropriate regulations and ICON s quality standards. Responsibilities: To ensure performance of team is aligned with goals and objectives set. To generate metrics in relation to same. Reduction in Outstanding Payments (including invoices) IPG Operational Metrics + Arrow + QC + Invoices Mgmt. of metrics - according to the report assignment Review of Dashboard for Outstanding payments Clinical team meetings Number of studies in each traffic light and % - green to be List all reports and expected action Minimize number of escalations and if arrive action asap Review in terms of ageing and high value and volume Be accountable for the quality of how each study assigned is set-up and maintained ensuring payments are correct and that all work carried out is in accordance with IPG processes and procedures and is audit ready. Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved and that the necessary preventative measures are put in place to prevent recurrence of similar issues. What you will need Minimum 3 years of experience of experience in a busy payment s role Excellent Excel knowledge Candidate should be ambitious, able to multi-task & work well under pressure Ability to work to tight deadlines