Supervisor - DOC MGT

About Us

• Manage a team of 15 to 22 Associates for their day-to-day activities including but not limited to Attendance, Production, Quality and SLA Adherence.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting monthly performance reviews.
• Contributing to the growth of the company through a successful team.
• Support Assistant Managers and Managers in critical decision making in the process which can be valuable in improving efficiency or quality.
• Creating a pleasant working environment that inspires the team.

• Excellent written and oral communications skills
• 4+ years of US Mortgage experience with 1 year as Team Leader role
• Good exposure to MS office (Excel and PPT).

• Confidence and skillful negotiating skills