Posted:1 day ago|
Platform:
Work from Office
Full Time
Purpose of Role: To monitor the performance of the hubs designated under them
Managing peak volume and ensuring to achieve on time pickup & delivery of shipments
Coordinate & analyze the hub capacity to allocate volume to hubs
Deciding hub locations as per geography knowledge to setup new hubs
Supporting hub incharges in Clearance of pendency
Ensure 100% attendance of TLs & Rider Partners in hub
Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs
Connecting with the HIs regarding improvement of their performance
Providing Career progression for the Team Leaders & Hub Incharges
Maintaining relationship with the clients & vendors to ensure smooth operations
Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)
Ensuring availability of infrastructure & inventory
Ensure that the dashboard is viewed & analyzed
Decisions to be taken upon data interpretation & analysis
Ensuring smooth functioning of hubs
Performance management of the hubs in BIC
Providing feedback & guidance for improving hub performance
Conducting training sessions, mentoring and updating new processes across the hubs
Engaging the teams with regular hub visits & audits
Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance
Proactively assessing, clarifying and validating the needs of franchise
Identification of new Franchise Partners to onboarding and training
Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance
Follow up with Franchise for on time COD closure
Identification of Fraud activity and taking action
Onboarding other Delivery Channel - Kirana/3PL Vendor
Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing
Shadowfax Technologies
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