Job
Description
Job Summary: As a Customer Support Executive, you will be the frontline of our customer experience, responsible for delivering prompt, accurate, and empathetic support to our diverse customer base. This role requires a strong focus on problem-solving, effective communication, and the ability to identify opportunities for upselling while maintaining high levels of customer satisfaction. Key Responsibilities: Customer Interaction & Resolution: Respond promptly and accurately to customer inquiries across multiple channels, including phone calls, emails, chats, and support tickets. Maintain detailed records of customer interactions, process customer requests efficiently, and manage relevant documentation. Proactively manage both new and existing customer accounts, evaluating and resolving customer problems and concerns with a solution-oriented approach. Sales & Upselling: Actively identify customer needs and promote relevant products or services, demonstrating a strong ability to upsell and achieve assigned sales targets. Possess a proven track record or strong aptitude for sales, with the ability to articulate value propositions effectively. Customer Insights & Improvement: Identify customer needs and guide customers through the application process for products or services. Collect and analyze customer feedback to identify trends and areas for service improvement. Provide proactive customer outreach, escalating complex requests to the appropriate teams when necessary, and managing communication between cross-functional departments for efficient resolution. Analyze data from various platforms to suggest new scopes and improvements for customer support processes and offerings. Team Collaboration & Professionalism: Maintain a high level of personal discipline and contribute to a pleasant and productive work environment for the team. Be a strong team player with a positive attitude, collaborating proactively with cross-functional teams to ensure comprehensive customer query resolution. Take ownership of assigned tasks and work effectively with minimal supervision. Requirements: Education: Bachelor's degree in any discipline. Experience: A minimum of 1-3 years of experience in customer support, with a strong preference for candidates with sales experience or a proven track record in upselling. Communication Skills: Excellent interpersonal, written, and oral communication skills in both English and Hindi (mandatory). Technical Proficiency: Basic computer skills are essential. Knowledge of CRM processes is required. Proficiency in MS Office (Excel, Google Sheets, Word, PowerPoint) will be considered a significant advantage. Key Attributes: Great problem-solving ability – capable of assessing all options before making a decision. Ability to thrive in a high-stress and fast-paced environment. Outstanding multitasking capabilities and strong negotiation and conflict-resolution skills. Job Types: Full-time, Permanent Pay: ₹302,947.59 - ₹496,768.95 per year Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 11/06/2025
