5 Student Experience Jobs

Job Overview: The Lead - Academic Operations will oversee and ensure the seamless execution of all academic operations across programmes. This role involves supervising Academic Coordinators, collaborating closely with faculty, students, and administrative teams, and driving process excellence. The Lead will be responsible for ensuring smooth classroom operations, efficient systems, and an exceptional student experience. This position requires strong leadership, organizational acumen, and the ability to manage complex workflows in a fast-paced environment. Key Responsibilities: Provide leadership and supervision to Academic Coordinators, setting standards, offering training, and ensuring consistent delivery of academic operations. Design and oversee operational frameworks for classroom management, IT readiness, and logistics to guarantee seamless experiences for faculty and students. Ensure robustness of the Learning Management System (LMS) by establishing processes for course setup, scheduling, and escalation management. Establish governance for attendance and leave tracking, ensuring data accuracy and actionable insights for program leaders. Drive a culture of service excellence by monitoring query resolution standards, ensuring escalations are handled promptly, and student/faculty satisfaction is maintained. Set quality benchmarks for recordings, content accessibility, and LMS compliance, ensuring students have reliable access to learning materials. Oversee academic assessment processes, ensuring timelines, transparency, and fairness in assignment management and evaluations. Build partnerships with administrative and facilities teams to streamline operational support and improve efficiency. Develop and implement examination protocols, ensuring integrity, smooth execution, and timely communication of outcomes. Own centralized student operations data, using insights to inform decision-making and continuous improvement. Collaborate with faculty and program leadership to anticipate academic needs, mitigate risks, and proactively resolve systemic challenges. Lead process innovation initiatives to enhance academic operations and ensure a consistently delightful student experience. Qualifications and Skills: Educational Background: Bachelors degree in Education, Business Administration, or related fields (Master’s degree preferred). Experience: 4-6 years of experience in academic operations or related roles, with at least 2 years in a supervisory or leadership capacity. Technical Skills: Proficiency in Learning Management Systems, Microsoft Office Suite, and student information systems.

The University of Southampton is excited to have received approval from the University Grants Commission to open India's first-ever comprehensive Foreign Higher Education Institution (FHEI) campus, the University of Southampton Delhi, based in Delhi NCR. This campus is a top strategic priority for the University and they are seeking a standout candidate with a deep affinity with South Asia to join as the founding Director of Learning & Teaching. The Director of Learning & Teaching will play a key strategic role in providing leadership for the educational activities at the University of Southampton Delhi. They will work collaboratively with the senior team to develop a campus education plan in line with the University's education strategic plan. Responsibilities include ensuring compliance with quality assurance frameworks, working closely with Programme Leads, and contributing to the University's internationalization plans. The successful candidate will have a proven track record in leading educational activities, inspiring and motivating others, and communicating effectively with various stakeholders. They should possess innovative thinking, passion, authenticity, and resilience to shape educational strategies collaboratively. A deep understanding of the global higher education sector, quality assurance frameworks, and the student experience is essential. The University of Southampton aims to establish three additional campuses in strategic locations to amplify the impact of research, education, and enterprise. The presence of the University in India, Malaysia, and the UK will contribute to its goal of being a world top 50 university by 2027. The University is committed to creating an inclusive environment and values diversity, reflected in its various awards and initiatives. The Director of Learning & Teaching position will be based in India, offered on competitive terms and conditions. The initial tenure is for five years, extendable up to a maximum of eight years. At the end of the tenure, the postholder will return to a substantive professorial position within the University. To apply for this position and for more information, interested candidates can visit the University's website. The closing date for applications is midnight (BST) on 18 November 2024. Shortlisted candidates will undergo a selection process, including telephone interviews and in-person engagement and interview days in the UK in January 2025.,

The School of Computer Science and Engineering is looking for exceptional academicians and industry professionals to lead its specialized clusters within the B.Tech CSE programme. As a Cluster Lead, you will have a significant impact on curriculum development, research enhancement, industry collaboration, student experience, and the overall growth of the cluster. The Cluster of Data and Infrastructure Solutions consists of two specializations: Data Engineering Specialization and Cloud Computing Specialization. Your key responsibilities will include leading the academic and administrative functions of the cluster, developing and updating specialized curricula in alignment with industry standards, driving research initiatives and securing funding for innovative projects, establishing strong industry-academia collaborations for internships, capstone projects, and placements, as well as mentoring faculty and students to help them achieve academic and professional excellence. To be eligible for this role, you should hold a B.Tech., M.Tech., and Ph.D. in Computer Science or related fields with expertise in the relevant cluster domain. Additionally, you should have at least 8-10 years of experience in academia, research, or industry, with proven leadership capabilities. A track record of research publications in reputable journals/conferences and experience in leading funded research projects or industry collaborations are also required. If you are passionate about shaping the future of computing education and possess the necessary qualifications and experience, we invite you to join us in this exciting opportunity to lead the way in the field of computer science and engineering.,

Role Overview: The Cohort Manager / Program Manager for Executive Program plays a crucial role in ensuring the seamless operation, academic delivery, and overall positive experience for a dedicated cohort of students. This position involves comprehensive planning, coordination, and execution of various program elements, serving as a key point of contact for learners, masters, and internal teams. Key Responsibilities: Program Scheduling & Planning: Finalize term dates and holiday lists in collaboration with the Academics Team. Schedule sessions, workshops, and events throughout the term. Plan and coordinate residencies, immersions, and flagship events like Convocation. Faculty & Master Coordination: Serve as a primary point of contact and manage logistics for visiting masters and Masters-in-Residence. Coordinate master availability, finalise teaching slots, and manage their calendar entries. Arrange travel, accommodation, parking, and provide on-campus assistance as needed. Coordinate food preferences for masters. Keep the Master Relations (MR) team informed on evaluation status for honorarium processing. Student Support & Communication: Manage communications with learners for events, residencies, and other non-academic updates. Distribute weekly chronicles. Manage learner parking requests and coordinate with the Admin team. Communicate the schedule for online proctored exam training and mock exams. Set expectations with learners regarding course guidelines and classroom etiquette (in collaboration with TAs). Operational Coordination: Ensure classrooms are booked in advance for weekend programs. Coordinate IT setup for hybrid classes with the IT team and TAs, ensuring tech checks are performed. Manage marketing requirements for events and coordinate with the Marketing team. Oversee general operational and special requirements for the program and events. LMS & Data Management Support: Work with the Academics Delivery team (TAs) and Academics team to ensure class lists are accurate, students are added to courses on the LMS, and tracking sheets are updated. Ensure Zoom links are created and added to the cohort link sheet and LMS session details. Support the transcript generation process by coordinating with the Academic Team and LMS POC. Manage master and TA assignments to courses on the LMS. Event Execution: Oversee the smooth execution of events and sessions on the day, including facilitating check-ins, ensuring AV checks are completed, and supporting audience engagement. Coordinate specific logistics and requirements for events. Feedback Management: Serve as the primary point of contact for collecting and managing Term End Feedback from learners. Participate in discussions regarding feedback with the Academics review committee. Convey learner feedback regarding masters that might necessitate a change request. Cross-Functional Collaboration: Work closely with multiple internal teams, including Academics, Master Relations, Training & Development, Admin, IT, Marketing, and Student Experience, to ensure integrated and effective program delivery. Utilize dedicated communication channels like WhatsApp groups for real-time coordination. Qualifications & Experience: Proven experience in program management, education administration, or a similar coordination-intensive role is required. Demonstrated ability to plan, coordinate, and execute events and logistics effectively. Excellent verbal and written communication skills, with the ability to maintain a formal to semi-formal tone in communications. Strong interpersonal skills to build relationships and coordinate with diverse stakeholders including faculty, students, and internal teams. Exceptional organizational skills and attention to detail, capable of managing multiple tasks and adhering to strict timelines. Familiarity with learning management systems (LMS), virtual conferencing platforms (Zoom), and calendar management tools is preferred. A proactive approach to anticipating needs and resolving issues. Experience within the education ecosystem, particularly in postgraduate or executive education, is advantageous. Working Days: 6 day working with 1 weekly off during the weekday as this is a weekend only program.

Role & responsibilities The role of the Lead Student Experience at Masters' Union is pivotal in ensuring that students have a transformative, engaging, and holistic journey throughout their time at the institution. This role goes far beyond just managing events it’s about building a thriving, student-first culture that aligns with the school’s mission of redefining business education. Preferred candidate profile Own the Student Journey: Map the entire life cycle of a student (from on boarding to graduation). Identify and fill experience gaps across academic, social, and career dimensions. Design Immersive Experiences: Organise student-led clubs, competitions, conferences, and cultural events. Lead flagship experiences such as orientation, student retreats, and leadership development modules. Enhance Campus Culture: Promote an inclusive, engaging, and high-energy campus environment. Nurture a strong student community and foster a culture of collaboration, curiosity, and initiative. Student Support & Well being: Be the first point of contact for student concerns, feedback, and personal growth needs. Coordinate with wellness, academic, and career support teams to ensure holistic development. Build Feedback Loops: Create systems for listening to students regularly (surveys, check-ins, etc.). Use data and feedback to continuously improve programs and interventions. Bridge Academics & Real-World Learning: Work with faculty and external partners to integrate co-curricular experiences that enhance classroom learning. Alumni & Industry Integration: Help connect students with alumni for mentoring, networking, and collaboration. Facilitate exposure to industry leaders through events and speaker sessions. Who This Role Works With Academics & Career Teams to ensure alignment with student goals. Operations for smooth execution of events and processes. Marketing to showcase student life and achievements. Alumni & Partnerships to enrich student networks.