Store Inchare - Retail, Grocery

Job Description Works in shifts and is fully accountable for the overall performance and day-to-day operations of the assigned store.

Specific Activities to be Done:

Metrics

Responsible for store-level metrics: OTD (On-Time Delivery), write-off, customer complaints, and attrition

Monitoring

Monitor and analyse key reports to take necessary actions for improving OTD, write-offs, DER, and customer complaints

Ensure timely execution of GRN, PRN, cycle count, and FEFO/expiry-related processes

Handle basic P&L understanding for store-level cost and efficiency

Store Operations

Ensure store processes are followed as per SOP

Track live dashboards to resolve any operational bottlenecks in real-time

Ensure process adherence and compliance at the store level

People Management

Create and manage staff rosters and ensure adherence

Supervise, counsel, and guide store team members

Drive recognition and manage discipline with timely feedback and warnings

Strong understanding of retail store operations

Skills:

1. People management

2. Good communication skills

3. Leadership and team handling

4. Operational and process orientation

Personal Attributes:

1. Customer focus (internal/external)

2. Timeliness

3. Initiative and ownership

4. Speed and execution mindset