Store in charge

JOB DESCRIPTION – Store In-Charge

Location: 2 – Vadodara, 3 – Surat
Store In charge/Store Manager role (Q-commerce/Grocery/Retail preferred)
Prefer Immediate Joiner – Max 15 Days

Job Description
Works in shifts and is fully accountable for the overall performance and day-to-day operations of the assigned store.

Specific Activities to be Done:

• Metrics
• Responsible for store-level metrics: OTD (On-Time Delivery), write-off, customer complaints, and attrition

• Monitoring
• Monitor and analyse key reports to take necessary actions for improving OTD, write-offs, DER, and customer complaints
• Ensure timely execution of GRN, PRN, cycle count, and FEFO/expiry-related processes
• Handle basic P&L understanding for store-level cost and efficiency

• Store Operations
• Ensure store processes are followed as per SOP
• Track live dashboards to resolve any operational bottlenecks in real-time
• Ensure process adherence and compliance at the store level

• People Management
• Create and manage staff rosters and ensure adherence
• Supervise, counsel, and guide store team members
• Drive recognition and manage discipline with timely feedback and warnings
• Strong understanding of retail store operations

Skills:

• People management
• Good communication skills
• Leadership and team handling
• Operational and process orientation

Personal Attributes:

• Customer focus (internal/external)
• Timeliness
• Initiative and ownership
• Speed and execution mindset

Profile:
Education: Graduate
Years of Experience: Minimum 3–4 years
Team handling Experience Required

Job Type: Permanent

Pay: Up to ₹350,000.00 per year

Experience:

• Store supervision in Q-commerce/Grocery/Retail : 3 years (Required)

Work Location: In person