Store & Billing Associate

Role Overview

The Store & Billing Associate is responsible for managing in-store billing, customer handling, and daily store operations. This role ensures a smooth checkout experience, accurate billing, inventory coordination, and excellent customer service while maintaining brand standards.

Key Responsibilities1. Billing & POS Operations

• Handle billing using POS systems (cash, UPI, cards, wallets).
• Generate invoices, exchange bills, and return bills as per policy.
• Ensure accuracy in pricing, discounts, offers, and GST billing.
• Maintain daily cash reconciliation and closing reports.

2. Customer Service

• Greet customers and assist them throughout their shopping journey.
• Handle customer queries related to pricing, sizes, availability, returns, and exchanges.
• Explain ongoing offers, sales (Black Friday, Festive Sales, etc.), and store policies clearly.
• Manage customer complaints politely and escalate when required.

3. Store Operations

• Maintain cleanliness and visual presentation of the billing counter.
• Assist with product tagging, steaming, folding, and display when required.
• Coordinate with the store team during peak hours.
• Ensure adherence to brand SOPs and store discipline.

4. Inventory & Stock Coordination

• Assist in inward stock entry and basic inventory tracking.
• Update sold items in the system and inform the team about low stock.
• Support stock audits and daily stock checks when required.

5. Reporting & Documentation

• Prepare daily sales reports.
• Maintain billing records and documentation.
• Coordinate with accounts/operations team for discrepancies.

Required Skills & Qualifications

• Minimum 12th pass / Graduate preferred.
• 1–3 years experience in retail billing or fashion store operations.
• Familiar with POS systems, GST billing, and UPI/card payments.
• Basic computer knowledge (Excel, billing software).
• Good communication skills (English + local language).
• Presentable, polite, and customer-friendly attitude.

Preferred Skills (Bonus)

• Experience in fashion / apparel / ethnic wear stores.
• Understanding of sales offers, exchange & return policies.
• Ability to handle high-footfall days and sale periods calmly.

Work Timings

• 6 days a week
• Shift-based (as per store timings)
• Weekend & festive availability required

Performance Metrics (KPIs)

• Billing accuracy (zero errors).
• Customer satisfaction & feedback.
• Cash & POS reconciliation accuracy.
• Support during peak sales periods.

Why Join Us

• Work with a growing premium fashion brand.
• Exposure to retail operations & customer experience.
• Growth opportunities within store and operations teams.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,572.64 - ₹20,368.70 per month

Benefits:

• Paid sick time

Work Location: In person