Storage Tech Support

As the First point of contact for customers with technical support issues and questions on Dell products, including advanced storage attached network (SAN) and network attached storage (NAS) environments, your role will involve: - Analysing log files and all other relevant information to troubleshoot and resolve storage issues. - Analyzing and resolving complex technical issues in a fast-paced, customer-critical environment. - Working on improving processes, standards, and strategies to perfect our Support Service. - Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management, and Disaster recovery would be highly beneficial. In this role with a focus on Industrial Operations Engineering, you will develop competency in your area of expertise. You will share your expertise and provide guidance and support to others. Your responsibilities will include interpreting clients" needs, completing your role independently or with minimum supervision, identifying problems and relevant issues in straightforward situations, generating solutions, contributing to teamwork, and interacting with customers.,