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Storage L3 Support Engineer, Fusion Data Foundation

Storage L3 Support Engineer, Fusion Data Foundation

IBM

6 - 11 years

5 - 10 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

kubernetes linux python bash aws c++ golang sql docker ansible microservices system administration open source java git gcp devops jenkins debugging html mysql shell scripting mongodb microsoft azure javascript troubleshooting unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be responsible for providing help to L2 support engineers.

Handle the most highly escalated cases by our support/L2 teams to ensure they receive top-level help to provide the best customer experience on their most impactful issues.

You will work to exceed customer expectations by providing outstanding sustaining service and ensuring that regular updates are provided to L2 teams.

Understand our customer's and partner's needs and work with product management teams on driving these features and fixes directly into the product.

Constantly monitor product experience and provide inputs to product stakeholders to improve the same.

Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise

6+ Years of experience working as a L3, sustaining or development engineer or directly related experience.

Senior-level Linux Storage System administration experience, including system installation, configuration, maintenance, scripting via BASH, and utilizing Linux tooling for advanced log debugging.

Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.

Strong scripting (Python, Bash, etc.) and programming skills (Go/C/C++)

Must be able to work and collaborate with a global team and strive to share knowledge with peers.

In-depth knowledge of Distributed storage architecture, components, and deployment.

Preferred technical and professional experience

Understanding of different storage types(block/File/Object), rook,Scale and Ceph Storage is a plus.

Experience with container orchestration tools such as Kubernetes.

Familiarity with cloud platforms (AWS, Azure, GCP) and their storage services.

Knowledge of Opensource development, and working experience in Opensource projects.

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Storage L3 Support Engineer, Fusion Data Foundation