State Home Connect & Care Support

29 May 2025

Sales and Distribution

Srinagar

Overall Job Mandate
1. The role would be responsible for supporting State Home connect & Care lead in implementation & execution of all Home Care related activities. 2. Ensure Customer satisfaction & minimize customer complaints 3. Identification of working and setting up highest standards of service offering as benchmark Key Responsibilities 1. Assist Home Connect & Care Lead in driving care operations Execute Home Care processes and plans 2. Service readiness for Home Care at JC/ JP 3. Ensure customer satisfaction and on time service delivery : SR calls (complaints) 4. Minimize customer complaints per sub by constantly improving process/delivery 5. Designing Process Audit Framework and Execution Guideline at last mile level 6. Execution of Quality Audits through third party QA Partner / Own team as applicable 7. Improving the skill set of field manpower to bring in Multi-skill set based working culture 8. Analyze the customer complaints for variances and initiating corrective actions - product & services 9. Establishment of the CAPABLE TEAM of field staff in order to generate Customer Loyalty to our brand, by offering superior services in the life cycle of customer engagement

1. BE/Btech
2. MBA - Preferred

7 - 10 years

1.Analytical & Problem Solving Skills
2.Customer Centric Approach 3.Managerial Effectiveness