State Head-Cross Sell (SME Loans)

10 - 12 years

0 Lacs

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Job Title

State Head Cross Sell SME

Business Unit

Retail Asset

Function

Customer Experience

Job Purpose

The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT

Responsibilities

Roles & Responsibilities:

  • Productivity
  • Channel Migration
  • Mainting low Attrition level
  • First Contact Resolution
  • Transaction NPS
  • Cross sell

Managerial & Leadership Responsibilities

  • Drive all the initiatives in the branch
  • Productivity, Average handling time, First contact resolution, Cross sell

Educational Qualifications

Graduate - AnyPost Graduate - MBA Finance

Experience

Minimum of 10+ Years

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IDFC FIRST Bank

Banking and Financial Services

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