Staff Software Engineer - Engineering Productivity

As a Staff Software Engineer at Zendesk, you will be part of the Engineering Productivity team in Pune, where you will be involved in tackling highly scalable technical challenges and enhancing engineering processes. **Key Responsibilities:** - Technically lead a team of engineers maintaining the CI tools at Zendesk (Github, Github Actions, Artifactory). - Build robust configuration-driven repository, team provisioning in Github through integrations with our Identity Provider. - Continuously seek to improve the reliability and cost of the CI platforms by understanding usage patterns and preventing abuse. - Author RFCs to propose enhancements to the systems or process and get alignment with Security, Engineering, and relevant stakeholders. - Design proactive and extensive monitoring and reporting systems to improve observability of the systems and help reduce MTTR. - Mentor and guide engineers, fostering a culture of continuous learning and technical excellence. - Lead by example by conducting and participating in thorough design and code reviews to maintain high development standards. - Communicate effectively with business owners and other stakeholders to understand business needs and translate them into technical requirements. - Actively participate in strategic planning and roadmapping sessions, providing technical insights and aligning technical goals with business objectives. - Stay informed about emerging technologies and trends, sharing insights and recommending improvements to enhance team capabilities. **Qualifications Required:** - 12+ years of industry experience with at least 8+ years of relevant experience in building deployment pipelines (Jenkins, CircleCI, Github Actions, Travis). - Experience with working with one or more public clouds (AWS, GCP, Azure). - Experience with infrastructure automation tools like Terraform, Crossplane, CloudFormation. - Deep understanding of containers and experience with Kubernetes & Docker. - Experience in leading architectural decision-making processes and mentoring teams. - Strong understanding of DevOps practices and methodologies. - Proficient with any of the following programming languages - Go, Python, Ruby. - Excellent problem-solving skills and the ability to work under pressure. - Demonstrated willingness to learn and adapt to new technologies and tools. - Strong communication skills, both written and verbal, to collaborate closely with people in multiple time zones. - Ability to work independently and in a team, with a proactive approach to improving processes and outcomes. This is a hybrid role at Zendesk, combining remote and on-site work with 3 days in the office and relocation to Pune. Join the Engineering Productivity team to contribute to building the future of engineering excellence at Zendesk.,