SSE- Application Tech Support(Immediate Joiners Preferred)

We are 3PILLAR GLOBAL

“Great Place to Work”

Key Responsibilities:

• Providing L2 & L3 Support around Tickets reported from Production Environments
• Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems
•  Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools 
• Support microservices-based applications running in Docker and Kubernetes environments
• Diagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions
•  Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes
•  Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools
•  Drive end-to-end incident resolution, create detailed RCA reports, and implement preventive measures
•  Work with cross-functional teams to identify long-term solutions and enhance system stability
•  Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes

Minimum Qualifications:

• Must Have
•  Minimum 5 years of experience in Technical/Application/Production Support in a fast-paced environment
•  Strong hands-on experience with SQL, Linux, and cloud platforms (preferably AWS)
•  Familiarity with monitoring and log management tools such as Datadog, Sumologic, Zabbix or similar platforms
•  Practical experience with Docker and Kubernetes
•  Good understanding of microservices architecture, APIs, and log debugging
•  Strong analytical and problem-solving skills with keen attention to detail
•  Excellent communication and collaboration skills to work across technical and non-technical teams

Benefits

• A competitive annual salary based on experience and market demands 
• Flexi-timings 
• Work From Anywhere
• Medical insurance with the option to purchase a premium plan or HSA option for your entire family 
• Regular Health check-up camps arranged by the company 
• Recreational activities (Pool, TT, Wii, PS2) 
• Business casual atmosphere
• #LI-Remote
• #LI-PR