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Sr. Technical Writer

Sr. Technical Writer

Zuora

6 - 11 years

22 - 25 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Content management Technical writing XML Billing Agile Customer support Scheduling Medical insurance Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Technical Documentation team at Zuora is pivotal in ensuring the success of our customers. Our team of experienced technical writers owns the end-to-end documentation lifecycle for our cloud-based software solution, and we're looking for an excellent writer to join us as we expand the team within India into Chennai. you're a great fit if you love figuring out how things work, have a passion for technology, and are able to turn complex ideas into simple instructions and conceptual content.

What you'll do

Research, write, and maintain high-quality online documentation
Become an expert on our products from both a technical and business standpoint
Work independently and manage your own projects while building relationships across Zuora
Collaborate closely with product managers, software engineers, customer support agents, and other technical writers
Articulate the documentation needs of our customers, strategic partners, and internal users
Lead initiatives to enhance the effectiveness and influence of the Technical Documentation team

Your experience

6+ years of technical writing experience. We will also consider related experience
Excellent spoken and written English. All of our documentation is written in English
Great project management skills and knowledge of technical writing best practices
Experience authoring in structured XML (DITA)
Experience leading or mentoring other technical writers
The ability to manage competing priorities in a fast-paced environment
A passion for technology and a desire to learn. You will learn something new every day!

It would be a bonus if you have:

A strong technical background, such as a degree in Computer Science or a related subject
Knowledge of accounting, finance, billing, payments, or another business function
Experience using and documenting REST APIs
Experience using web authoring tools and content management systems
Experience of UX writing, content strategy, or information architecture
Experience with the Agile software development process

ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly it s exciting. Our people, whom we'refer to as ZEOs are empowe'red to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
Medical insurance
Generous, flexible time off
Paid holidays, we'llness days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental we'llbeing

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Sr. Technical Writer