Sr. Technical Support Specialist - Documentum D2

At OpenText, AI is at the heart of everything we do, powering innovation, transforming work, and empowering digital knowledge workers. We're looking for talented individuals who can shape the future of information management. Join us in this exciting journey. As a Senior Technical Support Specialist (TSS) in Documentum at OpenText, you will play a crucial role in independently diagnosing and resolving complex enterprise customer needs. You will be responsible for working on unique systems, environments, and related operational issues. Additionally, you will innovate and identify areas for improvement in processes, tools, and products. Your proactive approach will involve engaging with stakeholders to enhance value delivery. Continuous learning and development of both yourself and team members globally will be a key focus. In this role, you will directly interface with customers throughout the entire problem resolution process. This includes understanding customer issues, communicating action plans, providing updates on progress, and delivering resolutions. You will validate technical information, manage expectations effectively, and share information as required. The role also involves scheduling, participating, and potentially leading customer-facing calls with a deep understanding of audience needs. Your ability to assess situations, involve senior resources when necessary, and resolve complex or escalated customer issues will be critical. Working under pressure, multitasking, prioritizing tasks, and collaborating with stakeholders will be essential in handling major incidents or high-severity situations. You will systematically gather relevant information, analyze various factors, and investigate and resolve issues efficiently. As part of a 24/7/365 organization, you must be willing to work in shifts and take up on-call responsibilities during weekends and public holidays as needed. Creating and refining knowledge base content, preparing white papers, and performing senior-level tasks for assigned products will be part of your responsibilities. To excel in this role, you should possess extensive knowledge in Documentum D2, excel in high-pressure environments, have excellent customer service skills, strong analytical and technical troubleshooting abilities, and a fair understanding of the OpenText product portfolio. Good knowledge of Windows and Linux operating systems, RDBMS (Oracle, SQLServer, Postgres), basic understanding of Core Java programming, and familiarity with Documentum clients like Webtop and DA are advantageous. A Bachelor's (BE) or Master's Degree (MCA) with at least 5 years of experience is required for this position. If you require assistance or accommodations due to a disability during the application process, please submit a ticket to Ask HR. OpenText fosters collaboration, innovation, and personal growth, creating a vibrant workplace environment. Join us and be part of shaping the future of information management.,